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about 1 year ago
Cathedral Appointments Limited
Salary: 16500
Location: Exeter
Job type: Permanent
Contact: Ali Willox
Category: Customer Service Jobs

My client, a well-established business based in the outskirts of Exeter have an exciting opportunity for an experienced customer service professional to join their team on a permanent basis. This is a busy and varied role, in which communication skills and the ability to multi-task are essential.


Duties include:


·                  Processing inbound queries via both telephone and email quickly and in a friendly, professional manner and advise customers of available products and prices

·                  Providing a high level of customer service and building relationships with internal departments, dealers and customers

·                   Responding to all customer requests for information

·                   Inputting orders accurately on to the system

·                   Liaising with warehouse and distribution to ensure orders arrive on time

·                   Log customer issues and complaints on the system and resolve accordingly in a timely and professional manner

The successful candidate will offer the following skills and experience: -

·         Excellent communication skills are essential with a good telephone manner

·         Great organisational skills

·         Strong IT skills within Microsoft

·       Previous experience working in a ‘product based’ tele sales/customer service role is desirable

This is a busy role, in which excellent communication skills are essential along the ability to quickly build a rapport with customers over the phone and via email/fax.

Due to a high volume of applications we are unable to respond to everyone, therefore, if you do not hear from us within 3 working days please deem your application unsuccessful.


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