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18 days ago
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Customer Service Advisor


Support Services Group (SSG)
Salary: £18000 - £19500 per annum + excellent benefits
Location: High Wycombe
Job type: Permanent
Contact: Stephanie Taggart
Category: Admin Jobs, Customer Service Jobs, Sales Administrator Jobs
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Customer Service Advisor
High Wycombe
£18k to £19500 k plus Pension, Private medical, 25 days holidays, and flexible benefit options
35 hours per week

My client is a very large global organization who provide a range of services to include quality management, auditing, certification, testing and compliance to a range of worldwide clients.

A one in a million opportunity has arisen at their beautifully situated offices near High Wycombe. Working in a team you will be responsible for processing of new customer information, audit packs, non conformance reports whilst also managing certification documentation and queries.

We are looking for someone who has worked in a quality management or similar role, where you have extensive customer service experience. This will suit you if you are engaging, customer focused and reliable with a good sense of organization.

Job responsibilities:


· Registering new customers and entering their details onto Lotus Notes system
· Processing customer surveillance audit packs and NCR reports
· Setting up surveillance audit packs on Lotus Notes
· Progressing non conformance reports
· Progressing audit tests
· Scanning documents and saving them onto the network
· Producing Invoices
· Modifying certification logos for scheme members
· Processing customer consumables orders
· Assisting with mail shots including insertion into envelopes
· Setting up meetings and managing diaries
· Booking travel arrangements
· Providing admin support to the home workers for this section
· Providing admin support for the sales team for this section including producing quotes
· Printing and collating training packs for seminars
· Processing weekly timesheets and expenses from home workers and external third party auditors
· Processing purchase orders and goods received notifications
· Processing centralised inbound emails

Who are you?


  • GCSE Level or equivalent qualified in a science, mathematical and English related subjects
  • Excellent customer service skills
  • Experience in an administration role
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Excel, Word and Outlook
  • Excellent numeracy and literacy skills
  • Enthusiastic
  • Highly driven and customer focused
  • Good team player as well as working as an individual
  • Must be able to work under pressure in a flexible manner
  • Must have good communication skills and a high level of English
  • Must have good attention to detail


This is a superb opportunity for someone to join a very successful organisation who will recognise your value and help progress your career!

Collective Recruit Ltd are a professional, independent consultancy based in Woking, Surrey. We work with a wide range of clients and candidates providing both permanent and temporary recruitment services across a number of vertical markets. With a toolbox of flexible recruitment options, Collective pride ourselves in offering a partnership approach, going the extra mile time and time again.

Our client has appointed Collective Recruit as their resource partner & we are managing this role on their behalf. To apply for this position please click on the apply now button below. Your details as submitted by you, will only be forwarded in relation to this vacancy; by submitting your CV to us you are giving us express consent to provide our client with your full details if we believe your skills and experience meets with our clients criteria and/or need.



Customer Service Advisor
High Wycombe
£18k to £19500 k plus Pension, Private medical, 25 days holidays, and flexible benefit options
35 hours per week

My client is a very large global organization who provide a range of services to include quality management, auditing, certification, testing and compliance to a range of worldwide clients.

A one in a million opportunity has arisen at their beautifully situated offices near High Wycombe. Working in a team you will be responsible for processing of new customer information, audit packs, non conformance reports whilst also managing certification documentation and queries.

We are looking for someone who has worked in a quality management or similar role, where you have extensive customer service experience. This will suit you if you are engaging, customer focused and reliable with a good sense of organization.

Job responsibilities:


· Registering new customers and entering their details onto Lotus Notes system
· Processing customer surveillance audit packs and NCR reports
· Setting up surveillance audit packs on Lotus Notes
· Progressing non conformance reports
· Progressing audit tests
· Scanning documents and saving them onto the network
· Producing Invoices
· Modifying certification logos for scheme members
· Processing customer consumables orders
· Assisting with mail shots including insertion into envelopes
· Setting up meetings and managing diaries
· Booking travel arrangements
· Providing admin support to the home workers for this section
· Providing admin support for the sales team for this section including producing quotes
· Printing and collating training packs for seminars
· Processing weekly timesheets and expenses from home workers and external third party auditors
· Processing purchase orders and goods received notifications
· Processing centralised inbound emails

Who are you?


  • GCSE Level or equivalent qualified in a science, mathematical and English related subjects
  • Excellent customer service skills
  • Experience in an administration role
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Excel, Word and Outlook
  • Excellent numeracy and literacy skills
  • Enthusiastic
  • Highly driven and customer focused
  • Good team player as well as working as an individual
  • Must be able to work under pressure in a flexible manner
  • Must have good communication skills and a high level of English
  • Must have good attention to detail


This is a superb opportunity for someone to join a very successful organisation who will recognise your value and help progress your career!

Collective Recruit Ltd are a professional, independent consultancy based in Woking, Surrey. We work with a wide range of clients and candidates providing both permanent and temporary recruitment services across a number of vertical markets. With a toolbox of flexible recruitment options, Collective pride ourselves in offering a partnership approach, going the extra mile time and time again.

Our client has appointed Collective Recruit as their resource partner & we are managing this role on their behalf. To apply for this position please click on the apply now button below. Your details as submitted by you, will only be forwarded in relation to this vacancy; by submitting your CV to us you are giving us express consent to provide our client with your full details if we believe your skills and experience meets with our clients criteria and/or need.


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