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10 months ago
Salary: Negotiable
Location: Brighton
Job type: Permanent
Contact: Kimberley Campbell
Category: Call Centre Jobs

Customer Service Advisor,

Mercedes-Benz of Brighton

Victoria Rd, Portslade, Brighton BN41 1DY

Contract Type: Permanent

Ref. req553

There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.

About the role

Hours of work: 40 hours per week on a rota basis between Mon to Saturday 8am - 6pm

Salary: £23K OTE

A new opportunity has opened up at the Customer Relationship Centre, based in the Brighton area, to join our Telephony Team.

  • Handle calls which meet both the minimum contact rates and 'proud of every call' evaluation standard
  • Maximise all sales opportunities
  • Outbound calls to customers to book appointments and to capitalise on deferred sales
  • Ensure customer and vehicle details are updated accurately
  • Ensure all bookings are taken efficiently and all necessary data is accurately inputted
  • Respond to Customer enquiries via email and live online chats
  • Ensure lost calls are kept to a minimum without compromising quality of existing customer calls
  • Present a positive image of the company and the services we offer at all times
  • Proactively build a rapport with callers to ascertain customer needs and provide appropriate solutions
  • Take ownership of any customer issues and concerns
  • Maintain working knowledge of all service promotions and ensure that these are presented to the customer clearly and concisely
  • Handle any initial customer complaints and pass to Team Leader as appropriate

About you

  • Friendly, with a professional personal manner
  • Must be a self-starter, who is ambitious and target driven
  • Professional telephone manner
  • Self-motivated; uses initiative to work with minimal supervision
  • Team-player
  • Excellent communication skills
  • Strong objection handling skills
  • Organised and systematic approach to work
  • Committed to providing 1st class customer service

Why us...?

In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.

As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017.

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