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11 months ago
Friday Media Group
Salary: £16-£17k DOE (Pro-rata, based on 40 hours)
Location: Brighton, West Sussex
Job type: Contract
Contact: Careers
Category: Call Centre Jobs, Customer Service Jobs, Sales Administrator Jobs, Telesales Jobs

Customer Services Adviser - E-commerce Division

Contracted Hours : 10am-3pm & 11am - 4pm, Monday-Friday (25 hours per role)

Reporting to: FMG Retail Customer Service Manager

Business Overview:

Here at Friday Media Group Retail we run two large ecommerce websites, Equine Superstore & Mailspeed Marine that provide our customers everything they could need for their horse or boat!

Position Overview:

Reporting directly to the FMG Retail Customer Service Manager, you will be responsible for ensuring impeccable levels of customer service is provided daily to our growing customer base. As a member of the busy Customer Services team you will be dealing with customer enquiries relating to their products, deliveries or orders. You will have the opportunity to assist customers looking for the perfect horse rug, pair of boots or sailing jacket.

You will be hard working, ambitious and eager to improve within your role, An excellent telephone manner and ability to multi task is an essential requirement for this role.

Key Responsibilities:

  • Responsible for first line customer service of our customer base.
  • Accountable for taking full ownership of customer issues and managing through to completion.
  • Management of multiple customer activity
  • Adhering to Service level agreements, including logging calls & requests via our internal CMS
  • Ensure that calls are answered promptly and outcomes agreed with customer within the agreed timescales
  • Communicate products issues with the product team
  • Take advantage of any potential upselling opportunities

And what will you get in return……

  • Great Basic Salary of £16k - £17k DOE (Pro rata) 
  • Continuous support and Development that is personal to you
  • Empowered working environment where your views, suggestions and opinions really do count.
  • Great incentives.
  • 25 days annual leave plus bank holiday.
  • Use of Company Gym
  • Free Car parking.
  • FREE Tea and Coffee all day, everyday.
  • Chill out area so that you can make the most of your breaks.
  • Discounts from Friday Media Group Retail products and services.

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