Customer Service Administrator (Stock / Supply Chain) - British Pharmaceutical Company
£20,000 - £24,000 per annum + discretionary bonus + 25 days’ holiday, life assurance and company personal pension scheme
Founded in 2009 we have a fully integrated pharmaceutical presence in the UK offering complete product management solutions to our partners, from registration to commercialisation. We specialise in the licensing and marketing of both branded and generic medicines with a clear focus on value and sustainability and have a proven track record in delivering service to our customers and value to our partners. We invest in developments which are differentiated and are designed to better meet the needs of the healthcare professionals and patients.
We are a dynamic company with a hugely enthusiastic team of people and are currently seeking a full time and permanent Customer Service Administrator to join the Operations Department reporting directly to the Supply Chain Manager.
The Customer Service Administrator Role:
As the Customer Service Administrator, you will be responsible for providing efficient and effective support for operational activities and managing the day to day administration of the sales activities as follows:
+ Sales order processing via a bespoke ERP system
+ Monitoring availability of stock lines to support customer requirements
+ Investigating and processing customer credit claims
+ Liaising closely with the warehouse to ensure orders, credits and batch discrepancies are dealt with in an accurate and timely manner
+ Reporting sales data
+ Communicating courteously with customers by telephone and email to resolve any general supply related queries
+ Maintaining accurate record keeping/filing
+ Initial contact for new account enquiries
+ Assisting the Sales Manager with customer price monitoring and updates
+ Updating relevant department Excel records
To be a success in this role you will be able to fulfil the following requirements:
+ Significant customer service experience including the key requirement of stock management
+ Experience of working in a manufacturing environment with the understanding of the full chain from manufacturing to sales and customer delivery
+ Fundamental knowledge and understanding of how to deal appropriately with enquiries
+ Meticulous attention to detail
+ Remain calm and professional under pressure
+ Excellent communication skills
+ Ability to work in a team
+ Proactive approach and the ability to work without supervision using own initiative
+ Personable and approachable
+ A pragmatic and common sense approach to daily tasks and problem solving
+ Minimum qualification of A Level or BTEC or equivalent
+ Competency in Microsoft Office Word and Excel
If you are experienced in customer service and stock management in a manufacturing environment, pay immaculate attention to detail and can deliver top quality service in a highly pressured environment, then this is a great opportunity for you and we would like to hear from you. Product training will be provided.
You may have worked in the following capacities:
Stock Coordinator, Stock Administrator, Supply Chain Administrator, Sales Ordering Administrator, Inventory Administrator, Sales Administrator.
Interested? Just Apply Below...
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