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about 1 month ago
Support Services Group (SSG)
Salary: £19000 - £21000 per annum + bonus
Location: Oxfordshire
Job type: Permanent
Contact: Anna Wood-Penn
Sector: Administrative
Category: Admin Jobs

The Customer

Satarah Recruitment is currently recruiting for our client based in Kidlington, Oxfordshire. They are looking for a Customer Service Administrator to support customers end to end within the sales process.

The Job

The main purpose of the Customer Service Administrator is to maintain and develop customer relationships, as well as providing high quality service, before, during and after customer transactions

  • Answering calls and working through central inbox resolving customer requests and queries.
  • Processing sales orders accurately.
  • Dealing with customer returns and credit notes through RMA system.
  • Liaising with credit control team on customer credit holds and advising customers.
  • Chasing supplier ETA information and updating report and customers.
  • Setting up new item codes through the data team.
  • Raising bespoke purchase orders to suppliers.
  • Sending sample orders to customers.
  • Managing a selection of key accounts from customer service perspective.
  • Actions from various reports relating to customer back orders.

The Ideal Candidate

You will have a background in customer service and sales, with a positive and confident attitude and enjoy helping and supporting customers. Below is an overview:

  • Experience within a customer service/sales role
  • Processing sales orders, credit notes and bespoke PO's
  • Managing Key Accounts

The Package

This client provides an excellent benefits package:

  • 9-5 Monday - Fridays
  • 25 days holiday
  • Pension
  • Free parking on site

If you have the relevant skills required for this role and would like to apply, please submit your cv. If you require further information, please contact Anna on.

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