4 months ago
Customer Service Administrator
St Neots, Cambridgeshire
Salary: £19,000 to £21,000
Key words: Customer Service, Administrator, Customer Care Adviser, Pharmaceutical, Biotechnology
A career vacancy for a Customer Service Administrator Executive has arisen within our Client’s sales and service contracts company who are leaders in the supply and service of chromatography equipment and consumables used extensively in the Pharmaceutical, Environmental, Biotechnology industries as well as Academia.
This role will provide exceptional support to customers and the Sales and Purchasing Administration Team. Answer the phone, respond to sales emails and online chat enquiries. Provide service cover for the entire team and to be both adaptable and flexible.
This role will be working as part of a fantastic team within a growing company. You will be constantly challenged as you are exposed to new technologies and techniques. The successful candidate will demonstrate drive, ambition and be self-motivated.
• Experience in telephone duties
• Office administration
• Excellent communication skills, being able to communicate at all levels
• Excellent standard in education including Maths and English with GCSE (or equivalent) at Grade C or above
• Intermediate IT skills on MS Office Suite.
• Proven ability to work flexibly and accurately and as part of a team.
• Exchequer and CRM Dynamics experience, although full training will be provided.
• Answering incoming telephone calls in a prompt and efficient manner
• Keep on top of the daily emails received
• Create new contacts/leads coming in on telephone or email on to the CRM.
• Learn other team members’ roles to assist in covering for sickness and holiday: Sales Order Processing, Customer Delivery Notifications, Invoicing, Purchasing etc
• General Office Administration
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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