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3 months ago
Orange Recruitment
Salary: £8.40 per hour
Location: Sutton-in-Ashfield
Job type: Permanent
Contact: Orange Recruitment
Category: Customer Service Jobs
Customer Service Account Controller
Sutton-in Ashfield (NG17 5FB)
£8.40 per hour

Established in 1991, our client, a Logistics company, is a 3PL service provider helping growing businesses and established brands with warehouse, distribution and contract pack solutions. With ambitious plans for further growth, they currently have around 100 people in their friendly and professional team. This is a rare opportunity for an exceptional individual to join that team and play a part in shaping and driving the future development of the company.

DEPARTMENT: Customer Services

RESPONSIBLE TO: Customer Services Manager

PURPOSE OF THE JOB:
To ensure that every customer receives a consistently high level of service and enquiries and queries are dealt with efficiently in a timely manner.

MAIN DUTIES:

• Taking incoming calls from customers and colleagues
• Responding to customer enquiries
• To assist with and complete daily reporting tasks regarding goods received, despatched and produced in the customer required timescales
• Use the Warehouse Management Stock System to process orders in a timely manner
• To complete administrative duties to ensure that all customer requirements are being met
• Respond to customer emails in a professional and timely manner
• File and archive paperwork
• To support the Production department when required

CRITERIA

• Excellent verbal and written communication skills
• Methodical with a good attention for detail and numeracy
• Computer literate being proficient on Microsoft packages
• The ability to build rapport with customers and colleagues

HOURS:
Full time 42.5 hours per week, or part time considered working Monday-Friday with reduced hours each day

LOCATION:
Sutton-in-Ashfield, NG17 5FB

SALARY:
£8.40 per hour

BENEFITS:
20 days holiday, additional day accrued for each full year worked up to a maximum of 25 in addition to statutory holidays

To apply for this Customer Service Account Controller role, please submit your current CV and contact details online.



Orange Recruitment is advertising this position on behalf of our client. By clicking apply you accept that your application will be forwarded to only this client in order for them to consider you for the role.

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