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10 months ago
Support Services Group (SSG)
Salary: £21000 Per Annum
Location: Oxfordshire
Job type: Permanent
Contact: Anna Wood-Penn
Category: Graduate Jobs
The Client

Satarah Recruitment is currently recruiting for our client based in Oxfordshire for a Customer Sales & Service Executive. This is for a growing business who specialise within component parts for a wide variety of sectors, globally.

The Job

The job is to help support the customers from order through to successful delivery. Providing product information and support throughout.

• Processing orders via telephone/email
• Build and maintain relationships with Key Accounts
• Manage customer concerns and complaints efficiently
• Maximise all sales opportunities from inbound/outbound calls
• Work to achieve agreed sales and growth targets
• Maintain accurate customer records and sales development activities.
• Participate in projects and team activities as required
• Share new product development (NPD) ideas

The Ideal Candidate

A background in Customer Service, confident processing orders and dealing with customers questions and concerns. Working in a fast-paced customer focused environment.

• Effective communicator both verbally and in writing
• Creative problem-solving ability
• Commercially aware
• Highly self-motivated and reliable
• Experience in delivering service and managing customer expectations
• Understanding of useful questioning and listening techniques
• Good relationship building with team members, internal departments and other teams
• Enthusiastic attitude, professional manner and quick learner
• Good attention to detail and accurate key board skills

The Package

This client provides an excellent benefits package. It is a modern and spacious building.

• Yearly bonus (up to 6% salary)
• 37.5 Hours Week
• 25 Days Holiday + Bank Holidays
• Full training
• Pension 3%-5%
• Free parking

If you have the strong customer service experience and have worked within a global company or have the relevant skills required for this role and would like to apply, please submit your cv. If you require further information, please contact Anna on.

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