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26 days ago
Minster Law Ltd
Salary: Up to £17333 per annum + plus benefit and bonuses
Location: Wakefield
Job type: Permanent
Contact: Recruitment
Category: Customer Service Jobs

Do you have excellent customer service skills? Do you possess a passion to go above customer expectations and deliver exceptional service for them at all times? Are you eager to work for an award-winning business to support your ongoing learning and personal development? If so, this could be the perfect role for you.

About the Role

As acustomer response advisor, you will be part of a team that delivers the best possible front line telephonic service to customers who have recently been involved in a road traffic accident. You will be the first port of call for these people, capturing details of what happened in the accident, offering support and guidance around any injuries sustained, and reassuring them around the next steps. We are looking for our next experts who can help our customers on their road to recovery.

About ourBenefits

In addition to the salary of GBP 17,333 and all of the usual benefits (pension, life assurance, PMI, 25-30 days holiday), we understand that it's the small things that make people feel appreciated. So our benefits package also includes:

  • Up to 15% bonus based on individual contribution
  • Health Care Cash plan covering health and wellbeing costs
  • Quarterly Megadraw where you can win some fantastic prizes
  • Free fruit and Perkbox
  • Competitive colleague referral schemes

Your main duties will include:

  • Accurately record all information capturedthroughout the claim reporting process
  • Handle inbound customer calls and make outboundcalls within agreed timescales to ensure all customers' needs are met and tosupport the department achieving contractual SLAs
  • Provide appropriate advice and information toour customers on the claims procedure and that of Minster Law's Service
  • Adopting a customer focused approach to theclaim reporting process to ensure positive customer outcomes achieved on everyinteraction
  • Ensure you deliver an exceptional level ofcustomer service by considering the nature of the call and demonstrating anappropriate level of customer care and understanding
  • Effectively and efficiently initiate thebeginnings of a personal injury compensation claim for our customers to ensure their claim progresses as expected from the outset

About You

Ideally you would have previous experience working within a fast-paced, customer-focused call centre environment. This experience isn't vital though as long as you possess the commitment and attitude to bring your 'A-game' every day and are prepared to work hard to achieve yourgoals. You should be excited by the prospect of working to targets and be passionate around delivering positive customer outcomes. You should beself-motivated and eager to take accountability for achieving personal objectives, whilst maintaining high standards of quality, attention to detail and client care.

As the majority of your time will be spent on the phone speaking to customers, you should possess excellent communication skills with an engaging personal style,and be able to build relationships quickly whilst demonstrating natural empathy. A can-do attitude is vital,with the ability to deal with challenging situations with confidence and taking opportunities to develop and stretch yourself to help improve yourself and the business around you.

Higher education qualifications are not essential but we do require candidates topossess excellent numeric and literacy skills (minimum grade C in Maths andEnglish GCSEs), along with basic IT skills (internet, email) and the ability touse Microsoft applications such as Word and Excel.

About Us

Minster Law are personal injury specialists with specific expertise in accidents involving a vehicle or on a motorcycle. We continually strive to deliver the best supportand results for our clients and partners by taking learnings from inside and outside of the legal industry and implementing them in creative and innovative ways.

Our people are united in their ambition to do the best for every client regardless of severity of injury and level of support needed. The service we provide builds trust with our clients who know they can rely on us when they need us the most.

What next?

The closing date for this role is the 25th November 2019. Please note that interviews may be undertaken prior to the closing date, so if you think you have the skills and experience for this role, don't delay and apply now!

If youwould like more information about this role please contact our Career Team


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