Customer Repairs Manager (Customer Service) MEAR58065
£27,000 per annum
12 months FTC
Our client delivers estate services; including gas servicing, grounds maintenance, cleaning, repairs and maintenance. They care for over 5000 properties spanning over 11 local authority areas in South Wales.
An excellent opportunity has now arisen for an experienced Customer Repairs Manager to join them in Caerphilly, covering maternity leave for 12 months.
Within this role, you will lead and manage the Customer Repairs Coordination Team to ensure consistency of a high-quality service throughout, ensuring excellent customer journeys. Managing and overseeing all appropriate procedures and policies, you will ensure the efficient and effective delivery of the service.
You will be responsible for the management of the team who receive, plan, monitor and resolve all forms of contact from residents, client officers or other customers. You will ensure they take ownership of the contact through to resolution and ensure an excellent customer experience.
In addition, you will manage the planning of workloads for operatives/staff in an effective and efficient manner, maximizing productivity and ensuring that IT systems are fully and accurately updated with all contact information and status updates.
In order to be successful in this role, you will have extensive experience of leading/managing customer focused teams coupled with experience of working to deadlines in a busy office environment.
Educated to GCSE (or equivalent) level in English and Maths, you should have experience of working with computerised systems, including data entry and calculations, along with knowledge of the filing and retrieval operations of numerical filing systems. Strong IT skills are also essential (Word processing, spreadsheets, database entry, use of general office equipment).
Please refer to the full job description upon applying
Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...
· Training and development
· Advantage - Allowing you to save money on everything from weekly groceries, to your annual family holiday
· Assist - A confidential hotline open to all colleagues, providing support on a wide range of personal and work-related issues.
· Long service and additional holiday leave - Colleagues who stay for a period of time at the company are rewarded for their service.
· Seeing first-hand the impact you have on the lives of the people you support
Our client and its subsidiaries are Equal Opportunities Employers
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.