Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are a leader in most of the 28 countries in which we operate, employing 45,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people!
We now have an exciting opportunity for a Customer Relationship Assistant to join us in Birmingham.
Within this role, you will provide comprehensive Account, Business and Management support to the Account Managers and Customer Service Manager. Delivering exceptional levels of service and building relationships between Elis and our customers, you will act as a dedicated point of contact for complex/at risk customers to enhance/rebuild customer relationships.
In addition, you will be expected to collate feedback from Drivers and our on-premises distribution teams regarding customer issues/observations and report back to the Account Managers in a timely manner.
In order to be successful in this role, you will have previous experience in sales/service management and administration, along with customer management skills and strong analytical skills. You will be customer and solution focussed and will have good attention to detail and have the ability to analyse data and interpret the information effectively to continuously improve the department/team.
Excellent working knowledge of Microsoft Office, Excel and Dynamics is also essential.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.