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7 months ago
Utility Warehouse
Salary: Negotiable
Location: Edgware
Job type: Permanent
Contact: Utility Warehouse
Category: Call Centre Jobs

Customer Onboarding Specialist

As a Customer Onboarding Specialist, you will be helping to onboard new customers who have switched to our phone or energy services. Working closely with our Partners (who will have recommended these customers to Utility Warehouse) to ensure customers have all the right information, and make their switch to UW as easy as possible. Once the services are all set up, you'll check-in with them to make sure everything is as expected and the customer is happy.

You'll get great exposure to our Partner network and the wider business. This will help you understand our processes and means you can find solutions for our customers quickly, so their first experiences of us will be positive.

You will be consistently delivering excellent customer service with a personal touch, to customers both inside and outside the organisation.

About you

Our Customer Onboarding Specialists are integral to a smooth transfer for our new customers. We're looking for people who:

  • Adapt your communication style to describe complex problems, simply
  • Identify issues with processes or systems that are negatively impacting the customer experience and suggests solutions
  • Demonstrate a keen attention to detail and highly organised
  • Have a willingness to learn and share with the rest of the team
  • Are accountable and can own an enquiry through to resolution
  • Show experiece working with customers, either face to face or over the phone

If you're a quick thinker and provide a warm and friendly experience this is the opportunity for you!

Applicants must be eligible to live and work in the UK.

What we offer

At Utility Warehouse we offer stability, career progression and a workplace that still has that family feel which you don't often see in larger companies.

For this position, we offer a competitive salary of £19,500, a great bonus structure of up to 25% of salary, as well as a benefits package including 25 days holiday (in addition to bank holidays), free parking, an annual salary review, share options, an additional Annual Bonus, staff discount and much more!

Be yourself

We embrace both diversity and inclusivity. So, we've built a culture where everyone counts - one where you'll feel valued and respected.

About us

Utility Warehouse is the UK's only fully integrated provider of a wide range of competitively priced utility services, spanning both the communications and energy markets and our growth is based upon 'word of mouth' recommendations, mainly provided to us through our network of around 40,000 business partners across the UK. And grow we do, because we are passionate about delivering excellent customer service and this is a passion we expect from every member of our team.

With our stunning and modern network headquarters being based in Colindale, North West London, we are easily accessible via the Northern Line and are a short drive from the North London, Middlesex and Hertfordshire areas.

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