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7 months ago
Inspiring Interns
Salary: £25,000
Location: London
Job type: Permanent
Category: Graduate Jobs
Information on the company

Our client is a marketplace for car mechanics that enables customers to acquire real-time industry standard quotes and quickly book a vetted mechanic online.

Day-to-day activities will include;

* Intra day management of high performing team within a time-sensitive and demanding environment to deliver on operational KPIs and SLAs

* Lead effective performance management of team and ongoing skills development, including 121s and leading regular team meetings

* Recruiting new team members and providing initial training, identifying knowledge gaps to feed into and support personal development

* Organise the team; ensure rotas, annual leave, training and support are all planned

* Take personal ownership of customer feedback and issues and ensure you are always an advocate for our customers

* Be a role model for the team by demonstrating effective leadership, positive behaviours, living our cultural values and excellence in customer relationships

* Drive continual business improvement in service, experience, customer retention, revenue and quality

* Provide timely and regular reporting on all appropriate elements of the team performance and customer experience

The ideal candidate’s personality and qualifications;

* At least 1 years’ experience in a high-volume and extremely fast-paced service industry or customer support environment role

* Energetic leader with high emotional intelligence

* A great communicator with exceptional written and spoken English

* Great organisational skills, calm under pressure and loves problem solving

* Big picture perspective and day-to-day attention to detail

* Exceptional at quickly building relationships

* Proven ability to manage effectively, set team goals, develop people to their highest levels of performance, and guide through challenging situations

* Always willing to roll up your sleeves and tackle something hands-on; you persevere when others fall away

* A love for brilliant customer service and a keenness to always champion the customer

* Experience of driving performance against agreed KPIs and SLAs and implementing recommendations to improve performance

* Understanding of how to analyse and interpret customer data and reports, and be able to summarise results succinctly for senior stakeholders

Desirable

* Strong commercial awareness and strategic thinking

* Experience of key operational enabling technologies- experience with Talkdesk and Desk is a preference

* An entrepreneurial flair through innovation, adaptability, and lateral thinking

* A love of all things cars-related would be a massive bonus but not essential

What are the perks of working at this company?

We offer a competitive salary and lots of other benefits including:

* Work directly alongside the founders and management team

* Relaxed and fun office environment with no dress code

* Free drinks and food every Friday

* Regular all company socials

* A team of people dedicated to changing an industry

* Opportunity to develop a career at an exciting early stage start up

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