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about 1 month ago
Lookers
Salary: Negotiable
Location: Glasgow
Job type: Permanent
Contact: Gerry Doran
Category: Call Centre Jobs, Customer Service Jobs

Customer Experience Advisor,

JLR Business Development Centre

Contract Type: Permanent

Ref. req463

There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.

About the role



Our Taggarts Business Development Centre based in Glasgow is leading the way within the automotive industry. You will be using multiple contact channels as preferred by customers - phone, email, live chat, SMS - whilst maintaining the high standards of quality, professionalism and premium customer experience expected by our Group and the Jaguar Land Rover brand. You will have previous experience in the customer service or sales industry and have a positive energy and passion for providing great service and customer experience to represent our prestigious brand. You will require a professional telephone manner and the drive to exceed customer satisfaction, commanding excellent communication skills to demonstrate a thorough approach to work, with a focus on detail and accuracy. This role is based within our Business Development Centre working as part of our Customer experience team.

Why us...?

In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.

As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Please note: We will close vacancies once the required quality or number of applications has been received.

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