Customer Enquiry Advisor
Contract Type: Permanent
Excellent earning potential
Market leading employee benefits
There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.
About the role
An excellent opportunity has opened up at our Customer Relationship Centre based in Chester for a Part Time Customer Enquiry Advisor to join our team. The successful candidate will be providing a 1st class customer experience to customers calling into our business for service, repairs and parts enquiries. You will be managing a high volume of customer calls and enquiries and ensuring they are referred to the most suitable individual whilst maintaining the high standards of service quality, professionalism and premium service expected by our Group and the Vauxhall brand.
We have 2 part time shift patterns available for this role - either 16 hours Mon - Fri 9.10.-13.10 or 9 hours Sat 9-1400 and Sun 10- 1400. Flexibility around these hours will be considered.
You will have and have a positive energy and passion for providing a great service experience and enthusiasm for the Vauxhall brand. You will have an excellent telephone manner and a drive to exceed customer satisfaction and quality objectives. You will have exemplary communication skills (both verbal and written) and demonstrate a thorough approach to work, with a focus on detail and accuracy. This role is within a fast paced contact centre environment so you will be computer literate and are discrete with sensitive and confidential data as well as being a supportive team member.
In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.
As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Please note: We will close vacancies once the required quality or number of applications has been received.