Customer & Community Officer x2 (Customer Service, Admin) MEAR58749
£20,000 pro rata
12 week FTC
Our client’s vision is to make a positive difference to the communities they serve.
They do this by improving homes, improving communities and improving lives and their approach is based on the development of outstanding partnerships with employees, clients, tenants, customers, their families and the wider community.
With staff of all ages and walks of life, a job with our client has rewarding impact on the lives of others and your own life. With offices across the UK, a job with them could be just around the corner.
They now require two Customer & Community Officers to assist in building the programmes for year 5 whilst the existing teams deliver the additional turnover in the 1st quarter. These are temporary positions for 12 weeks.
Within this role, you will manage the delivery of Customer & Community Services, putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients and their customers.
You will successfully deliver customer performance in line with agreed KPI’s whilst effectively delivering against the Group Customer Contact & Escalation processes. The successful Customer & Community Officer will embed the Customer Service Standard alongside implementing a customer focused culture through the Red Thread. Successfully delivering against the Groups framework for community engagement, you will lead customer experience training to all staff, operatives, and subcontractors ensuring all new starters receive a customer and community induction.
In addition, you will develop and maintain strong links with the client, local community and related associations, governing bodies/ third parties, ensuring our Customer & Community team always perform to the highest standard.
With a strong customer ethos and heightened sense of empathy, you will be self-motivated and able to work on your own initiative. With the ability to develop others you should also have excellent time management/planning skills.
The successful Customer & Community Officer will have experience of building effective relationships at all levels with previous experience of partnership working. Candidates for this position will hold previous experience of handling multiple tasks in a high volume and rapidly changing environment. A proficient user of IT, you will have the passion and drive to succeed.
Please refer to the full job description upon applying
Candidates for this role must hold a full driving licence.
Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...
· Training and development
· Advantage - Allowing you to save money on everything from weekly groceries, to your annual family holiday
· Assist - A confidential hotline open to all colleagues, providing support on a wide range of personal and work-related issues.
· Long service and additional holiday leave - Colleagues who stay for a period of time at the company are rewarded for their service.
· Seeing first-hand the impact you have on the lives of the people you support
Our client and its subsidiaries are Equal Opportunities Employers
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.