Customer & Community Officer (Complaints, Customer Service) MEAR67943
Here at Mears Group our vision is to make a positive difference to the communities we serve.
We do this by improving homes, improving communities and improving lives and our approach is based on the development of outstanding partnerships with employees, clients, tenants, customers, their families and the wider community.
With staff of all ages and walks of life, a job with Mears has rewarding impact on the lives of others and your own life. With offices across the UK, a job at Mears could be just around the corner.
An exciting opportunity has arisen for a Customer & Community Officer to join our dynamic team based in Tonbridge.
Within this role you will be responsible for co-ordinating the relationship between clients, tenants and the local community within a social housing setting.
Your responsibilities will include the coordination of property visits, booking appointments and liaising with the occupiers to gain access into properties in order to commence work.
Liaising with management and clients, you will be the initial point of contact for complaints and will also assist with the delivery of planned maintenance works programmes. You will also deliver prompt, accurate and relevant information through written and verbal correspondence and will also carry out written and photographic condition surveys of properties prior to the works.
With a strong customer ethos and heightened sense of empathy, you will be self-motivated and able to work on your own initiative. With the ability to develop others you should also have excellent time management/planning skills.
The successful Customer & Community Officer will have experience of building effective relationships at all levels with previous experience of partnership working. Candidates for this position will hold previous experience of handling multiple tasks in a high volume and rapidly changing environment. A proficient user of IT, you will have the passion and drive to succeed.
Please refer to the full job description upon applying
Candidates for this role must hold a full driving licence.
Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...
· Training and development
· Long service and additional holiday leave - Colleagues who stay for a period of time at Mears are rewarded for their service.
· Seeing first-hand the impact you have on the lives of the people you support
Mears Group PLC and its subsidiaries are Equal Opportunities Employers
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.