Customer Support Executive | Branded Plastic Cards with Personality for Major Brands
Up to £25,000 (dependent on experience) + Benefits
We are a leading industry supplier located in Liphook, Hampshire with customers including Travelodge, Porsche, The Savoy, The Ritz and many other top brand names!
Due to growth in the European market we need a additional Customer Champion, to join our mission and help shape the future of this business.
The Customer Champion Role:
We are looking for someone to provide obsessive customer support, dealing with enquiries from customers on the telephone and email regarding information, advice and prices on our product range. You will identify the perfect mix of product and service suitable for each individual customer, keeping in touch with existing clients and following up quotations with prospective clients.
You are also responsible for the management of our manufacturing partners to ensure requirements are fully satisfied in accordance with agreed delivery and price schedules, so that our customers' expectations are met. This includes checking all customer supplied material, such as artwork, data and purchase orders.
You would preferably have experience in a Commercial Print and/or Sales environment. The ideal candidate will be highly motivated and confident with a desire to be successful, able to work both off their own initiative and within a team.
The successful candidate will be responsible for:
+ Handling the process from initial enquiry through to delivery
+ Producing quotes and invoices
+ Building strong working relationships with clients and manufacturing partners
+ Upselling services over the phone and developing existing business accounts
+ Dealing with any customer queries in a timely fashion, ensuring a satisfactory resolution
+ General administration duties
You will come to us with:
+ Minimum of 2 years experience
+ Bullet-proof written and verbal communication
+ Remarkable time management and organisation skills
+ Amazing interpersonal skills
+ Confident personality with excellent commercial awareness and acumen
+ Obsessive customer service ethos
+ Unflappable problem solving skills and bundles of initiative
+ Excellent attention to detail and driven by deadlines
+ Exceptional computer skills with a knowledge of Apple Mac and must be clearly internet savvy
+ Proven relationship-building skills
+ A can-do attitude with endeavour to do more for a growing team!
You may have worked in the following capacities:
Customer Account Manager, Client Services, Sales Administrator, Sales Coordinator, Customer Care, Customer Account Manager, Client Account Executive.
Interested? Apply here for a fast-track path to the hiring manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.