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7 days ago
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Customer Care Representative


Recruitment Genius
Salary: £17500 - £20000 per annum
Location: County Durham
Job type: Permanent
Contact: Recruitment Genius Ltd
Category: Customer Service Jobs
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You'll be joining a fast-paced, ever-evolving company that has experienced year-on-year growth for the last 14 years. Placing you at the heart of the business, the role offers an unrivalled opportunity for the right person to progress within the group.

As a member of the customer service team, your main duty will be to make ensure that their customers have a great experience. Dealing with both retail and trade customers, along with their suppliers, you'll be at the centre of all dealings within the company.

They are passionate about their customers and want to give them a great service.

Main duties

- Welcome customers to the business and be the first point of contact through incoming calls, email, or live chat
- Actively listen to customers and manage any queries or requests they may have showing genuine empathy, clearly understanding their requests and concerns, and handling these in a speedy and efficient manner so our customers receive a first-time resolution
- Work together with your colleagues to make sure that you deliver great service every time
- Monitor and manage all reported customer service queries using internal bespoke management system, ensuring all deadlines are met and queries resolved within the timeframe they expect
- Keep your line manager up-to-date with any issues and follow up when necessary
- Liaise directly with suppliers to check the progress of reported issues and order any replacement parts as necessary
- Keep customers updated as to the progress of their reported issue wherever possible

Skills Required:

Ability to focus on the customer's needs and treat any reported issue with respect and urgency
- Strong communication skills with a polite telephone manner
- Strong IT skills that enable you to use their internal management system effectively
- Attention to detail, ensuring all interactions are documented as necessary to ensure the issues are resolved swiftly
- Ability to write concise emails in a professional tone
- The ability to work efficiently in a busy environment
- Adhere to changes in processes quickly
- Offering solutions and looking for a first-time resolution
You'll be joining a fast-paced, ever-evolving company that has experienced year-on-year growth for the last 14 years. Placing you at the heart of the business, the role offers an unrivalled opportunity for the right person to progress within the group.

As a member of the customer service team, your main duty will be to make ensure that their customers have a great experience. Dealing with both retail and trade customers, along with their suppliers, you'll be at the centre of all dealings within the company.

They are passionate about their customers and want to give them a great service.

Main duties

- Welcome customers to the business and be the first point of contact through incoming calls, email, or live chat
- Actively listen to customers and manage any queries or requests they may have showing genuine empathy, clearly understanding their requests and concerns, and handling these in a speedy and efficient manner so our customers receive a first-time resolution
- Work together with your colleagues to make sure that you deliver great service every time
- Monitor and manage all reported customer service queries using internal bespoke management system, ensuring all deadlines are met and queries resolved within the timeframe they expect
- Keep your line manager up-to-date with any issues and follow up when necessary
- Liaise directly with suppliers to check the progress of reported issues and order any replacement parts as necessary
- Keep customers updated as to the progress of their reported issue wherever possible

Skills Required:

Ability to focus on the customer's needs and treat any reported issue with respect and urgency
- Strong communication skills with a polite telephone manner
- Strong IT skills that enable you to use their internal management system effectively
- Attention to detail, ensuring all interactions are documented as necessary to ensure the issues are resolved swiftly
- Ability to write concise emails in a professional tone
- The ability to work efficiently in a busy environment
- Adhere to changes in processes quickly
- Offering solutions and looking for a first-time resolution

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