Watkin Jones are now looking for a Customer Care Manager to oversee the day to day running of the Customer Care department in St Asaph.
As Customer Care Manager, you will prepare a Customer Care strategy plan and update on a 6 monthly cycle. You’ll prepare information for monthly Customer Care meetings with the Managing Director, produce a Health and Safety guidance manual for our Customer Care Operatives and update the manual as and when required.
Assessing and reporting items as they come in and identifying what action is required, you will carry out inspections and surveys of reported items to ascertain the reason for the defect and call to meet clients to inspect items and resolve disputes.
The Customer Care Manager will hold an NVQ Level 3, ‘A’ Level, BTEC National (or equivalent) or have the equivalent level of experience. With excellent time management skills, you will have good knowledge of the construction sector and an understanding of contract law, in particular, on properties and disputes.
Watkin Jones Group plc is one of the UK’s leading construction and development companies with nationwide developments. Established in 1791, we have grown steadily over two centuries to become one of the most successful and respected names in the property development and construction industry. We are highly experienced in delivering new developments, ranging from purpose built residential in the form of student accommodation and build to rent, commercial and retail units, and housing developments. We have successfully delivered more than 34,500 student units throughout the UK since 1999.
Why Join Us?
In return for your hard work and dedication, we can offer you some extensive benefits which include; 25 days annual leave plus bank holidays (increasing after 2 years’ service by 1 day up to a max of 29 days per annum), discretionary annual bonus, lodge allowance, discounted gym memberships, corporate summer party, medicash and a 5% company matched contributory pension.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.