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3 months ago
Additional Resources Ltd
Salary: £17000 - £19000 Per Annum
Location: West Sussex
Job type: Permanent
Contact: Jonathan
Category: Customer Service Jobs
Customer Care Advisor - Horsham

6 month Fixed Term contract

Salary: £17-19k pro rata

Key words: Customer Care, Customer Service, Call centre, Logistics, Freight, Courier, Parcel

Our Clients is one of the UK’s premier parcel and carrier management companies who have partnerships with the UK’s top carriers and provide an enhanced delivery service through the use of state of the art technology and proactive customer care team.
An exciting opportunity has arisen for a Customer Care Advisor to join the team in Horsham. The suitable candidate must be self-driven, results orientated, a good communicator and be able to work on own initiative. They will be dealing with high volumes of calls and emails that the Customer Service team receive on a daily basis.

Daily Duties:

Call Handling within timeframes set out within the KPI’s;
Action of emails in a prompt manner in timeframes set out within the KPI’s;
Booking of collections; tracking of collections; within the timeframes set out in the KPI’s;
Raising tickets in the agreed timeframes set out in the KPI’s;
Resolving tickets in the agreed timeframes set out in the KPI’s;
Tracking of consignments;
Pass all customer escalations to the Customer Services Manager in a prompt manner;
Ensures that the company satisfies both its internal and external customer needs;
Pass all customer complaints to the Customer Services Manager in a prompt manner;
Communicating courteously with internal and external customers by telephone and email;
Keeping up to date with any organisational changes in products or services;
All other reasonable requirements as specified by senior management

Skills & Experience required:

Experience within a customer service/call centre environment
Ability to communicate and influence suppliers to deliver a premium service
Must have strong Customer Service Skills
Good level of English & Maths
Good IT skills : Outlook, Word, Excel
Strong written and communication skills
Experience in the parcel industry is desirable but not essential

To be considered for this role, please apply with a copy of your updated CV and covering letter.

Key words: Customer Care, Customer Service, Call centre, Logistics, Freight, Courier, Parcel

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

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