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about 1 month ago
Additional Resources Ltd
Salary: £17000 Per Annum
Location: Somerset
Job type: Permanent
Contact: Jonathan
Category: Customer Service Jobs
Customer Care Advisor - Bridgewater, Somerset

Salary: £17,000 + Bonus

Our client is one of the UK’s leading manufacturers of specialised healthcare products and are looking for an enthusiastic Customer Care Advisor to join the call centre team in Bridgewater, Somerset. You will provide excellent customer service to all external and internal customers.

Responsibilities:
• To make Patient Support Calls on a daily basis and rectify any problems
• To provide an efficient service when dealing with the registering of all New Patients
• To process all orders with 100% accuracy
• Liaise effectively with customers and carriers to confirm delivery dates and arrange re-deliveries
• To monitor customer feedback and report back to supervisor/Customer Care Manager

Essential Criteria:
• Ideally a minimum of 1 years Customer service experience
• Has knowledge of working towards service level agreements and time boundaries
• Use to dealing with large call volumes, both inbound and outbound
• To be able to work in a team environment
• The ability to learn new skills quickly and attention to detail is a must
• Previous knowledge of SAGE or similar packages would be an advantage
• Strong understanding of all Microsoft Packages

Benefits: 26 day annual leave + Bank holidays, Pension, Free on site parking

Working Hours: Mon : Fri, 9am - 5:30pm

To be considered for this role, please apply with a copy of your updated CV and covering letter.

Key words: Customer Care Advisor, Customer Service, Call Centre, Customer Service Advisor, Contact Centre, Patient Support, Customer Care Manager, Customer Care

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

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