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3 months ago
Additional Resources Ltd
Salary:
Location: Somerset
Job type: Part Time
Contact: Muriel
Category: Customer Service Jobs
Customer Care Adviser (fixed term contract / part-time) - Frome

Salary:
Ca. 9K per annum for 3 days a week & 30 days holidays and generous product allowance.
Preferably no previous holiday booked and get the accumulated vacation days cashed out at the end of the contract.

The company

Our client is looking to appoint a Customer Care Advisers to start in September on part time (full-time preferred) basis for till the end of February 2018 to help support their busy customer service team.
Working days: Mo / Wed / Fr (every now and then a Saturday) Hours: 11am : 7pm
One weekend that has to be covered is: 24/11-27/11 2017
There might be the opportunity to work more days or permanent in the future.

The Role

The Customer Care Advisers act as a gateway of information for our client’s customers and always go the extra mile to exceed customer expectations in all mediums.
Answer telephone calls and respond to emails providing tailored and confident advice on product, order status, returns, general enquiries and feedback
Consistently provide remarkable service over the phone, via email, social media and letter to win new customers and encourage repeat custom
Communicate the client’s brand to customers with pride and passion demonstrating why we make a difference in a clear and compelling way
Understand our client’s products and how they fit and credibly convey this knowledge to customers
Understand who your customers are and tailor your service and sales approach accordingly
Engage with your customers and maximise sales through all communications- multi-sell, up-sell, cross-sell, and offer alternatives for out of stock items
Be aware of departmental objectives and targets; prioritise and manage your workload to positively contribute towards them
Aim for first time resolution on all queries by offering clear, complete and preemptive information and solutions
Build a solid understanding of systems and processes to effectively handle customer queries
Process order transactions and customer returns accurately and efficiently, whilst always proactively offering guidance and further assistance
Maintain clear and detailed notes on customer accounts and accurate labeling of cases
Liaise with other departments in a courteous, efficient and helpful manner
Carry out any additional tasks as reasonably requested to support the effective running of the business

Requirements
Essential:
Strong verbal and written communication skills, good grammar, spelling and punctuation
Ability to prioritise workloads and work efficiently to meet deadlines
Ability to multi task
Ability to be proactive, use initiative and take ownership
Strong attention to detail
Computer literacy

Desirable:
Experience within a similar role (preferably, retail industry)
Interest in fashion

Key Skills
Strong verbal and written communication skills, good grammar, spelling and punctuation
Experience in retail industry would be a plus

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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