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2 months ago
Support Services Group (SSG)
Salary: Up to £18000 per annum
Location: Coalville
Job type: Contract
Contact: Anna Wood-Penn
Category: Customer Service Jobs

The Company

Satarah Recruitment is currently recruiting for a Customer Care Administrator for our client based in Coalville in Leicestershire.

The Job

As Customer Care Administrator, you will work with and for the Customer Care Team Leader/Office
Manager. The team consists of 3 other Customer Care Administrators, using a database called Folio.
You should ideally have experience with hitting weekly targets and working well in a team.

Responsibilities:

* Dealing with customer care enquiries by e-mail and telephone in a professional manner
* Keeping Customer Care Logs up to date
* Inputting Sales Orders and ordering spare parts
* Arranging service calls on behalf of the client and assisting when required
* Answer and deal with calls quickly, efficiently and courteously.
* Keep up to date with all filing, ensuring the filing system is maintained in good order
* Ensure that all visitors are greeted promptly and courteously
* To carry out additional duties during periods of sickness or holidays

The Ideal Candidate

* Have exceptional communication skills
* Ability to hand difficult clients courteously
* A team player and manage a varied and demanding role.
* Display an ability to work on own initiative, have common sense, be well organised and lead by example.
* Knowledge and experience of Word, Excel and Outlook together with sound keyboard skills
* Competent and courteous telephone manner

The Package

* 8.30am - 5pm Monday to Friday (one-hour lunch)
* Secure 3-month Temp - Perm Contract
* Free onsite parking
* Opportunities to grow and develop
* Once permanent you with be offered all employee benefits


If you have the relevant skills required for this role and would like to apply, please submit your cv. If you require further information, please contact Anna on.

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