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10 months ago
Blue Octopus
Salary: Salary £19,000 per annum, pro-rata
Location: Peterborough
Job type: Contract
Contact: Blue Octopus Team
Category: Call Centre Jobs, Customer Service Jobs

6 Month Fixed Term Contract

It’s an exciting time to be in the UK water industry. Until recently, most business customers have been unable to choose their water supplier, but this is changing.

Our client work closely with their business and public sector customers to provide a range of water services. As the market becomes increasingly competitive, they are driving service improvements to meet their customers’ changing expectations. With great customer service at the heart of everything they do, they are winning new business and have a rapidly expanding team as a result.

They believe their customers deserve the best. This is also true for all of their employees. They pride themselves on offering a range of fantastic benefits including; performance related bonus scheme, comprehensive induction + training programme, private healthcare, childcare vouchers, specific employer discounts + perks, and a competitive pension scheme. Couple this with a supportive team, a suite of tools to do the job and a modern work environment, this is an excellent opportunity to join a Business that recognises and rewards hard work.

They currently have a number of opportunities available for Customer Advisors to join their Contact Team and provide a high level of customer service electronically and via the telephone.

Providing bill query resolution, sales and value added services to retail customers, you will deal with day-to-day contact from customers through multi medium contacts, including calls, electronic contact and external portals ensuring a timely and positive resolution. You will negotiate on outstanding balances on accounts, set up payment arrangements, promote self-service, value added services and qualify sales leads. You will also be responsible for accurately updating and maintaining customer records.

With a good standard of education, you will have a passion for good customer service and confident communication and negotiation skills. With the ability to work in a commercial environment and a pleasant telephone manner, you must demonstrate a high level of PC and keyboard skills and a flexible and positive ‘can do’ attitude to your role.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

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