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6 months ago
Friday Media Group
Salary: Market related
Location: West Sussex
Job type: Permanent
Contact: Helen Oliver
Category: Customer Service Jobs

Spidersnet is Recruiting!!

Spidersnet is an award winning website design and build service for customers in the motor trade and Marine industry and has been created to save online retailers time and effort, whilst maximising online exposure of their stock, resulting in more business.

We are now recruiting for an Account Manager Support Exec to join the team. You will have a solid background in customer service and have a methodical and driven approach to resolving customers queries and helping to maximise growth opportunities.  Being able to work on your own whilst being an excellent team player is essential in this role.

The main responsibilities of our Account Manager Support Exec’s are:

  • To improve customer retention through exceptional customer communication

  • Build rapport with customers to enable a good understanding of their business needs

  • Provide customers training on our suite of products & systems, making the appropriate recommendations

  • Identify opportunities to increase customer spend

  • Support the Account Management team with administrative tasks.

Daily duties:

  • Answering incoming calls

  • Responding to Live Chats

  • Administering our e-mail support

  • Reaching out to customers via telephone and e-mail

  • Be the conduit between the client and Spidersnet, providing strong team representation and exceeding client expectations where possible

  • Have a clear understanding of Spidersnet’s capabilities and services and communicate all offerings to clients effectively

  • Liaise with the product and technical support to meet the needs of the client within company procedure

We don’t just hire anyone - We need strong, passionate, resilient and highly motivated, customer service people who are ready and willing to go that extra mile to help grow our business, retain customers and increase customer spend.

You will be confident, positive and friendly and have excellent telephone communications skills. You will be well organised and have knowledge and experience of MS office or Google Suite and you will be comfortable with all internet browsers.

To summarise, Spidersnet are looking for an Account Manager Support Exec with a proven track record of great customer service.  If you think you can be our next Customer Service person of the Year then send your CV to us now.

This is a full time position however, for the right candidate(s) we would consider part time applications

In return you will receive a salary of £18,000 per year, 25 days holiday (plus statutory bank holidays) and:

  • Free on site Gym Access

  • Use of Holiday Villa in Spain

  • Company pension scheme - details will be included in your starter pack

  • Use of our company benefit scheme- Perkbox.com, including discounts to many high street shops, reduced rate cinema tickets and free mobile phone insurance.

  • You will be entitled to staff discount of 20% on personal purchases from our print works and on personal advertising after a qualifying period of 3 months employment;

  • Equine Superstore - up to 15% discount (excluding clearance & gift vouchers)

  • Mailspeed Marine - up to 10% discount  (5% on electronics, no discount on clearance & gift vouchers)

  • UpCountry - 15% discount (3% on Animal Feed & bedding, no discount on gift vouchers)

  • Bakehouse Cafe - 40% discount

  • Invitations to industry seminars and conferences

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