There's a lot to get your teeth into and key to all of this is relationship building; both with internal and external clients. We'll expect you to analyse and monitor your assigned ledger and actively work to reduce debtor days. You'll be identifying problem areas and making recommendations for their resolution. There'll be regular liaison with partners and fee earners on all debts and this will mean you conducting meetings, either face-to-face or using our state of the art video-conferencing or Skype for Business technology.
As you would anticipate, there will be a requirement to chase outstanding debts on a daily basis by letter, telephone and email in accordance with set credit control/firm policy. You'll also be recording chase history and agreed payment timescales and keeping all systems up to date. All the while proactively resolving and monitoring any queries raised.
At times you will be asked to provide collection forecasting and other necessary reports and statistics, as well as assisting with the credit review and/or credit risk processes where necessary.
Naturally you'll also be in regular contact with other Business Support Teams, most notably Finance, Business Assurance and Risk and Best Practice.
We'd love to hear from you if you think this is the next role for you.