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8 months ago
Support Services Group (SSG)
Salary: Negotiable
Location: Wellingborough
Job type: Permanent
Contact: Anna Wood-Penn
Category: Finance Office Jobs

The Company

We are recruiting for a Credit Control/Debt Recovery Collector for our client in Wellingborough. This is for a prestigious, well-established and ever-growing organisation. This is a great company where you can develop your skills and experience and progress your career.

The Job

To investigate and resolve any payment queries or issues, collect any outstanding rentals arrears and to assist in the effective administration of all direct debits and other banking transactions as required.

  • Contact customers whose agreements are in arrears primarily by telephone on a daily basis
  • Resolve any queries
  • Answer the telephone within 3 rings, respond to emails within 24 hours
  • Ensure the effective processing/scanning of all banking transactions including reconciliation
  • Active involvement with the End of Lease processes (EOL)
  • Send out relevant letters including (not limited to) arrears, default, termination, EOL letters
  • Carry out searches using various reference agencies and update as required
  • Process direct debit instruction and payment files
  • Produce VAT statements and copy documents for individual customers as and when required
  • Open a line of communication with new customers in customer support calls
  • Maintain working relationships with Brokers
  • Update the procedures manual as and when required
  • Liaise with external agents and Brokers sending relevant files to keep updated
  • Update and manage databases

The Ideal Candidate

  • Highly numerate with 5 years accounts/credit control experience, this is essential
  • Excellent communication skills/telephone manner
  • Ability to work well under pressure and have solid negotiation skills
  • Able to work to deadlines with accuracy and precision
  • Able to prioritise tasks and have good time management
  • IT literate and knowledge of Microsoft Suite

The Package

  • Mon - Fri: 9am-5pm with an hour for lunch
  • 25 days holiday + bank holidays
  • Free parking

If you have the relevant skills required for this role and would like to apply, please submit your cv. If you require further information, please contact Anna on.

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