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5 months ago
Lipson Lloyd Jones Manchester
Salary: £15000 - £20000 per annum
Location: Manchester
Job type: Permanent
Contact: Emma Chisholm
Category: Customer Service Jobs

Telephone role based in a fast and competitive customer service team working in the conveyancing department of a Solicitors Firm in Manchester;

  • To be the primary contact for clients telephone and email enquiries;
  • Be able to provide updates to clients, estate agents and brokers using the firm's case manager system;
  • To take client card payments;
  • To handle complaints and escalate to the appropriate supervisor;
  • The ability to multi-task.


  • Must have telephone customer service based experience.
  • Must have excellent customer service skills, including professional and friendly manner;
  • Be client focused and look to provide the best possible experience for the client;
  • The ability to follow instructions; and work to deadlines;
  • Must have the ability to problem solve and be initiative led;
  • Be trustworthy and reliable;
  • Be a team player;
  • Good IT skills with attention to detail.


The firm is a successful full service law firm based in Manchester city centre, established in 1978. We offer a broad range of legal services to both commercial and private clients who range from private individuals, from all walks of life, through to SME's and major national and international companies. We place the uppermost value on building close working relationships with our clients and are there for the ordinary issues as well as the extraordinary ones. 73% of all new work in the past year has come from new clients across all disciplines The firm is a popular choice due to our reputation as an entrepreneurial firm and inspiring place to work. As of May 2018, we have over 450 staff and partners. In 2018 we were ranked at number 25 in the Sunday Times Best 100 Companies to work for. We have recently also won Professional Services Firm of the Year at The North West Business Masters.

Lipson Lloyd Jones Ltd is acting as an Employment Agency in relation to this vacancy. Please note our advertisements use PQE levels purely as a guide to the minimum level of experience required. However we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfill this kind of work.

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