Compliants Investigator - n3 Recruitment

View more jobs from n3 Recruitment

Description

<p><strong>CUSTOMER SERVICE / COMPLAINTS INVESTIGATOR &amp;pound;20-&amp;pound;25,000 pa doe</strong><br />In order to comply with the financial services dispute resolution rules, all firms are required to have an effective procedure in place for dealing with complaints.</p> <p>Due to a retirement, we now have an opportunity with a leading estate agency / property group to join their very well established compliance department that is responsible for managing any complaints raised.</p> <p>As a Compliance / Complaints Investigator, you will be taking details of new complaints both over the telephone and in writing and managing the complaint through to resolution. </p> <p>Duties include;<br />&amp;middot; Working in line with the fsa regulations Taking details of the complaint (primarily relating to mortgage and insurance services)<br />&amp;middot; Researching the history and serious of events that lead to the complaint<br />&amp;middot; Making detailed and accurate records on the database of any findings.<br />&amp;middot; Following a very strict complaints procedures (time limit rules, prompt acknowledgement letters, keeping customers informed etc)<br />&amp;middot; Liaising with mortgage advisers and insurance advisers to investigate the complaint</p> <p>The ideal candidate will already have<br />&amp;middot; some experience in complaints handling (ideally within a regulated business environment) <br />&amp;middot; excellent written communication skills and letter drafting skills<br />&amp;middot; an inquisitive nature</p> <p>Hours of work: 9.00am-5.30pm Monday to Friday<br />Location: Leighton Buzzard</p> <p>Please apply below</p>