Do you have an analytical mind and an interest in tackling tax evasion?
If this sounds like you, then you could be a great Compliance Caseworker here at HMRC. This will be a desk-based Compliance Caseworker job in the Campaigns and Projects (C&P) team. There are 2500 people currently in C&P, and this figure is growing fast.
What will I be doing?
As a Compliance Caseworker, you will be on HMRC’s front line, delivering a high volume of cases under a variety of different targeted compliance projects. Over time, you will build on your skills and knowledge across a wide range of taxes and risks.
You will be dealing with non-compliance through direct customer contact using letters, email, web chat and phone calls. Tasks include challenging customers in telephone interviews, identifying compliance risks and interacting with any intervention activity required.
Full support and training will be provided to help you handle difficult situations with confidence. If you are eligible, you will also work towards a Public Sector Compliance Officer apprenticeship.
Our offices are open 7 days a week and you will be employed on a 5 over 7 contract. This means you will be expected to work 5 days out of 7 days covering various working patterns, usually 37 hours per week. This includes some weekends and evenings (up to 8pm). Entitlement to unsocial hours pay may be allowable if the working hours are considered unsocial by HMRC. More details can be found in the candidate pack.
Part-time working opportunities (minimum 22 hours per week covering various patterns during our opening times) can be considered but business need will dictate whether your request can be accommodated.
Part time hours: The pay and annual leave for the vacancy will be pro-rata for successful part-time positions.