Complaints Supervisor (Customer Service, Administration) MEAR67263
Here at Mears Group our vision is to make a positive difference to the communities we serve.
We do this by improving homes, improving communities and improving lives and our approach is based on the development of outstanding partnerships with employees, clients, tenants, customers, their families and the wider community.
With staff of all ages and walks of life, a job with Mears has a rewarding impact on the lives of others and your own life. With offices across the UK, a job at Mears could be just around the corner.
We currently have an exciting opportunity for a Complaints Supervisor to join our dynamic team based in Brighton.
Within this role, you will ensure high quality feedback and resolutions for our clients, customers and stakeholders. Effectively and evidentially promoting the very best in communication across all mediums, you will ensure regular liaison with the client, agents of the client and customers promoting a strong working partnership.
Whilst ensuring all resident, client and operative issues are dealt with promptly and effectively, you will also be responsible for all Customer Care administration (logging and monitoring) of compliments, enquiries, complaints and claims for compensation.
In order to be successful in this role, it is essential that you are educated to GCSE (or equivalent) level in English and Math’s, have excellent written and verbal communication skills and have experience of working to deadlines in a busy office environment. With previous supervisory experience, you should have working knowledge of computerized systems, including data entry and calculations, and will also have knowledge of the filing and retrieval operations of numerical filing systems.
Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...
· Training and development
· Long service and additional holiday leave - Colleagues who stay for a period of time at Mears are rewarded for their service.
· Seeing first-hand the impact you have on the lives of the people you support
Mears Group PLC and its subsidiaries are Equal Opportunities Employers
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.