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about 1 year ago
Talent Finder
Salary: Market related
Location: Stevenage
Job type: Permanent
Contact: Recruitment Team (E)
Category: Customer Service Jobs

Complaint Team Member

Salary:  £19 - £21K

Hours:  Working Hours: Monday - Friday 10:00 - 18:00

Benefits: 28 days including bank holidays, Pension scheme

Location: Stevenage, SG1 2EF

Our client, Trustatrader is a trusted online recommendation website is a well-established, growing member focused tradesman’s website and a household name. They are looking to recruit a Complaint Team Member.


Duties & responsibilities:

  • Accurate capture and registration of complaints, ensuring all internal processes and procedures are adhered to until the complaint is finalised

  • Working with customers to understand complaint and ensure the right solutions are sought

  • Taking ownership of the allocated cases from initial registration and keeping customer up-to-speed with progress through to finalisation

  • Escalating challenging cases to Manager in a timely manner (particularly where legal advice may be required)

  • Delivering a best in class customer experience

  • Working within a team environment, building relationships and rapport with both colleagues and customers

  • Ensuring compliance with appropriate legislation and regulatory bodies and adhering to company policies and procedures

  • Written and telephonic liaison with various parties during the execution of duties, and tailoring our communication to the party we are liaising with


Skills/Experience Required:

  • Minimum grade C in GCSE Maths and English

  • Previous experience within a complaint handling environment

  • Exceptional communication and problem-solving skills

  • Ability to remain calm under pressure

  • Inquisitive, a good listener and resolution provider

  • Tactful and yet assertive, with strong negotiation skills

  • Ability to work to deadlines

  • Ability to remain calm and professional at all times

  • Numerate (to explain payments, financial terms etc)


Due to the high volume of applicants received, we may not be able to respond to everyone


If you feel you are the ideal candidate APPLY today!

Keywords:  Complaint Team Member, Complaint Handler, customer services, 

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