Commercial Administrator - Travel, Tours & Experiences
£24,000 - £26,000 depending on aptitude + Bonus + Perks
We are one of Europe's foremost providers of up-scale hotels and experience tours for coach groups. We are a small company with a big personality. Flexible thinkers, non-conformists, tenacious & resilient people who break the 'boring' rules of companies that do not put the customers first, succeed with us. Yet despite our prominent presence in the marketplace, we consciously maintain our organisation at a smaller size as we have a steadfast belief that this allows us the flexibility, the energy and the pace to prosper. We want less of a corporate structure and more of the creativity, momentum and zing of a world-class team of achievers.
Doing the right rather than the convenient thing and putting people before profit has led to us successfully trading for 20 years AND yet being a pioneer in our niche. A feat which makes us consistently stand out from today’s beige world of ‘average’. It’s a company ethos you either support or you don’t – there is no middle ground.
If this philosophy complements your beliefs, then we can offer you an opportunity where creativity and initiative are rewarded and we aim to develop every team member to their full potential. This makes for a stimulating environment, full of ambitious and enthusiastic people who do what it takes to achieve.
Commercial Administrator Responsibilities:
+ Prepare contracts to clients and suppliers
+ Provide clerical support (enquiries, quotes etc.) using our templates/formats.
+ Update and maintain databases and reports
+ Ensure all paperwork is processed efficiently and accurately to a high standard first time, on time, every time
+ Answer the telephone and respond to ensure a prompt answer to queries and requests for information
+ Support management during meetings (meet & greet / refreshments / minutes)
+ Maintain office supplies
+ Proficient in using MS Office
Commercial Administrator Essential Skills:
+ World-class customer care ethos….do the right things for the right reasons and your customers will promote your business for you
+ Smart and professional business manner….people buy people and your impression has to be lasting
+ Excellent organisational and time management skills….. no compromises on this, you must be super-organised to be an achiever Strong eye for detail…..we (and our customers) are very particular so don’t underestimate this skill.
+ Excellent Communicator (written & oral)….we will fine tune this if need be but we expect a high base level to start with.
+ Continuous improvement philosophy…. if you don't change when things are changing around you, people will go past you
+ Open Mind….we will teach you new & unconventional ways of achieving. You just need an ‘open mind’ to receive the training
+ Natural problem-solving skills…..understanding the ‘real’ problem and finding solutions for the short, medium and the infinite term
+ High stamina to effectively operate in a fast environment and manage multiple projects….. we work fast and intensely, you will need the energy to keep up.
+ Fluent in another European language
+ Working experience in a hotel or the travel industry
Working with us you will benefit from:
+ A simulating working environment with ambitious individuals
+ Excellent salary & quarterly performance related bonus
+ Discounts in luxury hotels, holidays & leisure attractions
+ Excellent scope for personal development