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2 months ago
Support Services Group (SSG)
Salary: negotiable
Location: London, Farnborough, Guildford, Woking, Staines
Job type: Permanent
Contact: Collective Recruit
Category: Customer Service Jobs

Cloud Technical Lead
Farnborough
Competitive Salary / Negotiable + Pension, Healthcare, Life Cover, Bonus + more!!!

My client is seeking a Cloud Platform Technical Lead who relishes a challenge and opportunity to learn and grow so if this sounds like you, read on!

Reporting to the Technical Operations Manager, this role is the escalation point to Operations for 3rd line support and solutions delivery on client deployment projects.


You will proactively administer, analyse, trend and troubleshoot specific issues within UKClouds cloud infrastructure to achieve the highest possible availability of services for customers. With experience of owning and resolving issues, you will champion the use of best practice within the support teams to quickly and effectively close-out customer issues.

Technical Lead | IT | Information and Technology | Technical Operations | VMware | vSphere | SAN | Oracle

Essential Requirements:

Excellent technical level and exposure to:
Large scale virtualisation -VMware vSphere
Core DC technologies - servers, networks and storage (SAN)
Operating Systems - Windows and Linux (RHEL and CentOS)
Experience in supporting various database products (MySQL, PostgreSQL, MongoDB, Oracle)
Networks and Security - TCP/IP in multi-tier network infrastructure, routing, firewalling, switching, IPSEC, and SSL-VPN
Operational support of critical 24/7 IT services
Networking technologies and protocols (Cisco next-gen Data Centre products and technologies is desirable)
Experienced in Service Management environments ideally aligned with ITIL
Excellent customer service/support with clear communication skills (written, verbal and presentation)
Experience of delivering informal training, webinars, and coaching colleagues
Hands-on, self-organised, motivated to learn in a rapidly changing and innovative environment

Desirable Requirements:

vCloud Director
Linux expertise
Scripting (Python, Bash, PERL, Ruby)
Productivity tools (ElasticSearch, Hadoop, Zimbra & messaging)

This is a fantastic opportunity to become part of a business who truly invest in you as an individual.
If this sounds like you then please apply now!
For more information please contact Neesha Harji at Collective Recruit Ltd.

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