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13 days ago
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Client Support Assistant


Recruitment Genius
Salary: Negotiable
Location: Manchester
Job type: Permanent
Contact: Recruitment Genius Ltd
Category: Customer Service Jobs
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This employer are a dedicated and trustworthy support for their customer base, protecting their clients' interests and giving them peace of mind outside of the safety of 9-5. This company places a huge amount of value in developing all of their staff and enhancing their careers, with a firm belief that having the right people within the team naturally leads to excellent service and strong business performance as a result.

They're looking for a dependable addition to their growing team, to take lead in a position of high trust and autonomy, with further career progression available for the right candidate. The Client Support Assistant role will be responsible for providing out of hours support for their customer base, with requirements to make decisions on their behalf in some circumstances. Full training will be provided.

Please note this is an evening/night shift role, so your own transport or close residence to their office in Manchester City Centre will be essential.

Job Description

In the role of Client Support Assistant, you will have the following duties and responsibilities:
- Answer out of hours calls on behalf of our customers
- Triage caller requests using standardised business guidelines and advise accordingly
- Arrange contractor support to customer's sites where necessary
- Take messages where appropriate and email to the relevant person
- Monitor a small number of CCTV points and regularly log checks and any incidents as appropriate

This list is not exhaustive and additional tasks may be required as per instruction from your Line Manager

Knowledge & Desirable Qualifications

- (Essential) Fluent in English
- (Essential) Good telephone manner and communication skills
- (Essential) Computer & IT Literate
- (Desirable) Experience in the facilities management sector
- (Desirable) Knowledge of Zen Desk suite
- (Desirable) SIA accreditation would be an advantage

Key Skills

The specific skills required for the role of Client Support Assistant are:
- Ability to use a computer to manage customer queries and log incidents
- Comfortable speaking with customers on the telephone
- Trustworthy and capable of working autonomously
- A calm telephone manner when dealing with customers who in rare cases/emergencies may be distressed
- Ability to make carefully thought-out decisions, supported by standard business guidelines
- Problem Solving Abilities
- Attention to detail
- A genuine dedication to exceptional customer service

Benefits

What they offer in Return:
- Competitive salary
- Regular shift patterns
- Full training and support
- Excellent career progression opportunities
- Excellent office location near Manchester city centre
- Free tea and coffee, with access to a kitchen
- Company pension scheme
- Social events
- Fantastic experience to be part of a rapidly expanding organisation

Salary: £9.50-£11.50 per hour
This employer are a dedicated and trustworthy support for their customer base, protecting their clients' interests and giving them peace of mind outside of the safety of 9-5. This company places a huge amount of value in developing all of their staff and enhancing their careers, with a firm belief that having the right people within the team naturally leads to excellent service and strong business performance as a result.

They're looking for a dependable addition to their growing team, to take lead in a position of high trust and autonomy, with further career progression available for the right candidate. The Client Support Assistant role will be responsible for providing out of hours support for their customer base, with requirements to make decisions on their behalf in some circumstances. Full training will be provided.

Please note this is an evening/night shift role, so your own transport or close residence to their office in Manchester City Centre will be essential.

Job Description

In the role of Client Support Assistant, you will have the following duties and responsibilities:
- Answer out of hours calls on behalf of our customers
- Triage caller requests using standardised business guidelines and advise accordingly
- Arrange contractor support to customer's sites where necessary
- Take messages where appropriate and email to the relevant person
- Monitor a small number of CCTV points and regularly log checks and any incidents as appropriate

This list is not exhaustive and additional tasks may be required as per instruction from your Line Manager

Knowledge & Desirable Qualifications

- (Essential) Fluent in English
- (Essential) Good telephone manner and communication skills
- (Essential) Computer & IT Literate
- (Desirable) Experience in the facilities management sector
- (Desirable) Knowledge of Zen Desk suite
- (Desirable) SIA accreditation would be an advantage

Key Skills

The specific skills required for the role of Client Support Assistant are:
- Ability to use a computer to manage customer queries and log incidents
- Comfortable speaking with customers on the telephone
- Trustworthy and capable of working autonomously
- A calm telephone manner when dealing with customers who in rare cases/emergencies may be distressed
- Ability to make carefully thought-out decisions, supported by standard business guidelines
- Problem Solving Abilities
- Attention to detail
- A genuine dedication to exceptional customer service

Benefits

What they offer in Return:
- Competitive salary
- Regular shift patterns
- Full training and support
- Excellent career progression opportunities
- Excellent office location near Manchester city centre
- Free tea and coffee, with access to a kitchen
- Company pension scheme
- Social events
- Fantastic experience to be part of a rapidly expanding organisation

Salary: £9.50-£11.50 per hour

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