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11 days ago
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Client Success Manager


Recruitment Genius
Salary: £18000 - £23000 per annum
Location: Macclesfield
Job type: Permanent
Contact: Recruitment Genius Ltd
Category: Customer Service Jobs
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This employer is a marketing agency based in Macclesfield. Their focus is on the professional services sectors with a digital bias. They're HubSpot Diamond partners, always looking to improve. By joining them, you'll be joining a like minded team who are focused on building an agency that wins clients through reputation.

Is it a role for you?

Client Success Managers are the vital link between their team and their clients. You'll be the main point of contact for even their biggest accounts, the person they turn to first when they have a query, whether it be about email open rates or how they refresh their marketing strategy for the year ahead.

You'll work closely with a Strategist, who will share the same client accounts you do. The Strategist will always be there to give you a hand on the tough marketing questions and guide the client in what they're trying to achieve. But you'll be right there too, helping to shape the account, developing their tactics and approach and seeing your clients grow to astronomical new levels.

You'll be passionate about learning new skills and not afraid to jump in and get your hands dirty. One day you might be joining a planning call to talk about the direction of the account, another day you might be doing the actual posting for the client's social accounts.

Responsibilities

- Responsible for all communications on client deliverables, and revenue across multiple partnership accounts.
- Reviews all major deliverables to ensure quality standards and client expectations are met.
- Ensures that client issues are dealt with in an efficient manner.
- Works closely with the production team in order to maintain a continuous knowledge of work status in order to identify potential issues and/or opportunities within or related to the work being undertaken.
- Ensures that all processes and procedures are completed, quality standards are met, and that pieces of work are profitable.
- Aware and in pursuit of opportunities for account growth and new business, involving the Strategist.

Skills, competencies and experience

- Experience of working in a client service environment
- Motivated, goal oriented, persistent and a skilled negotiator
- Extremely detail oriented
- Excellent written and oral communication skills
- Handles stressful situations and deadline pressures well
- Takes initiative rather than waiting for explicit instructions
- Excellent command of the English language
- Excellent organisational skills
- Previous experience in a B2B agency is desirable
- Previous experience of campaign-based marketing is desirable

This role can be completed from any location in the UK but you must be willing to travel to Macclesfield on occasions. They offer 30-days holiday per annum. Interviews will be by Zoom Video Call.
This employer is a marketing agency based in Macclesfield. Their focus is on the professional services sectors with a digital bias. They're HubSpot Diamond partners, always looking to improve. By joining them, you'll be joining a like minded team who are focused on building an agency that wins clients through reputation.

Is it a role for you?

Client Success Managers are the vital link between their team and their clients. You'll be the main point of contact for even their biggest accounts, the person they turn to first when they have a query, whether it be about email open rates or how they refresh their marketing strategy for the year ahead.

You'll work closely with a Strategist, who will share the same client accounts you do. The Strategist will always be there to give you a hand on the tough marketing questions and guide the client in what they're trying to achieve. But you'll be right there too, helping to shape the account, developing their tactics and approach and seeing your clients grow to astronomical new levels.

You'll be passionate about learning new skills and not afraid to jump in and get your hands dirty. One day you might be joining a planning call to talk about the direction of the account, another day you might be doing the actual posting for the client's social accounts.

Responsibilities

- Responsible for all communications on client deliverables, and revenue across multiple partnership accounts.
- Reviews all major deliverables to ensure quality standards and client expectations are met.
- Ensures that client issues are dealt with in an efficient manner.
- Works closely with the production team in order to maintain a continuous knowledge of work status in order to identify potential issues and/or opportunities within or related to the work being undertaken.
- Ensures that all processes and procedures are completed, quality standards are met, and that pieces of work are profitable.
- Aware and in pursuit of opportunities for account growth and new business, involving the Strategist.

Skills, competencies and experience

- Experience of working in a client service environment
- Motivated, goal oriented, persistent and a skilled negotiator
- Extremely detail oriented
- Excellent written and oral communication skills
- Handles stressful situations and deadline pressures well
- Takes initiative rather than waiting for explicit instructions
- Excellent command of the English language
- Excellent organisational skills
- Previous experience in a B2B agency is desirable
- Previous experience of campaign-based marketing is desirable

This role can be completed from any location in the UK but you must be willing to travel to Macclesfield on occasions. They offer 30-days holiday per annum. Interviews will be by Zoom Video Call.

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