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8 months ago
Interlink Recruitment
Salary: £20000 - £22000 per annum
Location: Manchester
Job type: Permanent
Contact: Zara Khan
Category: Admin Jobs

Client Services Team Administrator

Full time, Perm

Manchester City Centre

Salary Negotiable

An award-winning full-service law firm is looking for an experienced Client Services Team Administrator to join it's Manchester office.

The purpose of the role will be to act as a liaison for between new clients and departments, by delivering accurate contact information and a detailed description of the legal query. To display exemplary customer service skills and a sales-minded attitude and to continually adapt to change in accordance with the needs of the firm and Client Services team.


  • To act in a professional and courteous manner at all times to maximise the client experience.
  • To approach enquiries with the right attitude to identify opportunities in which the firm can assist.
  • To demonstrate extensive knowledge of the company's department and the type(s) of work that they primarily deal with.
  • To communicate with clients regarding their legal queries and guide them to the appropriate department.
  • To consistently obtain and process all essential client information accurately on the Proclaim system.
  • To ensure customer enquiries are picked up promptly by the relevant department, by seeking feedback on a regular basis.
  • To maintain positive relationships with clients to build trust and ensure repeat custom and client recommendations.
  • To use all methods of customer communication, including phone calls, email and text messaging to capture business.
  • To take personal responsibility to ensure that the client journey is as smooth and efficient as possible.

If you're interested in this role, please click 'apply now' to forward an up-to-date copy of your CV. If you are starting your job search and your CV isn't quite ready or indeed if this job isn't quite right for you, please contact Zara Khan for a confidential discussion on your career.

You can view more opportunities on the Interlink website. Please note, our advertisements use salary and experience as a guide only. Interlink Recruitment is an equal opportunities employer.

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