3 months ago
Client Manager - Digital Consultancy Company
Salary £35k -£ 60k dependent on experience + pension , bonus, and childcare Vouchers.
The company is a technology partner and digital consultancy, trusted by leading brands to meet strategic goals through digital services and solutions. As a specialist in ecommerce, content management, and custom software development, they are proud to count some of the world's leading organisations, such as Sodexo, Virgin, AXA, FT, GAP and Arsenal FC, as clients.
The company is hiring a Client Manager to join them in their Central London offices. You’ll be joining at an exciting time of growth, and will oversee and manage a range of existing high-profile client relationships from a variety of sectors. You’ll act as the client’s day-to-day point of contact, and will build strong relationships based on trust and excellent client service. This is a challenging, exciting, and dynamic role, suited to someone who’s keen to grow their career in client services, whilst working in a fast paced, fun, and friendly environment
Responsibilities and Duties.
You’ll be involved in numerous tasks, including:
Liaising with Project Managers throughout project build, and on the continuing post-build period
Identifying opportunities for improvement in the client's’ processes and making recommendations for positive change
Resolving client queries quickly, and recognising when to escalate issues
Responsible for managing communications across all internal and external teams, and in a BAU context before and after the project commences
Supporting new business teams with pitches, as required
Proactively making and acting on recommendations for improving our internal processes
Ensuring that invoices are accurate and issued in a timely manner, and that financial trackers are regularly maintained
Responsible for project admin, and providing commercial updates
Ensuring that work is delivered to the high standard expected by both the client and the business
Actively presenting new ideas, technology and business updates to the client
Identifying future business opportunities for existing clients
Encouraging growth and development for a client’s online business
You will be:
Able to solve problems with a positive attitude
Able to quickly build strong, and long lasting professional relationships with stakeholders, both internally and externally
Knowledgeable of the fashion, retail and manufacturing sector
Able to communicate messages clearly and concisely
Able to handle difficult and potentially sensitive situations, in an appropriate, constructive manner
An enthusiastic team player
Professional, with a hands-on approach and a willingness to lead by example
Able to display commercial awareness
Able to manage budgets and protect profitability
Qualifications and Experience
A proven track record of developing and maintaining strong client relationships in a similar commercial environment
An agency background, working with high-profile clients
Experience of working with ecommerce platforms
Direct experience managing digital accounts
Knowledge of, or a good understanding of: ecommerce, mobile apps, digital marketing, SEO, social media
Experience of budget planning and reporting
A bachelor’s degree, or equivalent experience
What they offer
Their employees value the company’s flexible working environment and the chance to develop their skills on a wide variety of interesting projects.
They offer a competitive salary, a discretionary bonus, and they also operate a childcare voucher scheme. All employees are able to join the company pension scheme after passing probation.
You will also receive up to 5 conference and 5 training days per annum.
ecommerce, fashion, retail, client relationship building,. agency background,
managing digital accounts, a Bachelor’s Degree,
Additional Resources is an Employment Business and an Employment Agency as defined within the Conduct of Employment Agencies & Employment Business Regulations 2003