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8 months ago
Support Services Group (SSG)
Salary: £20000 - £25000 per annum + excellent benefits
Location: Dunstable
Job type: Permanent
Contact: Collective Recruit
Category: Customer Service Jobs

Client Executive - Automotive manufacturing
Dunstable
to £25,000 pa plus 25 days holidays, Pension and Healthcare, Childcare vouchers, Enhanced maternity pay, Loyalty rewards, Learning and development opportunities

Closing date: Friday 15th February

My client is a global organisation in Dunstable seeking a strong Client Executive/ Account Manager with an automotive manufacturing background to join them in their team. You will work as part of a team providing technical, administration and customer services to support all key clients prior to and for the duration of their certification and accreditation process - knowledge of automotive standard IATF 16949 is advantageous; alternatively experience within an automotive manufactring environment is desired.

This role will manage client relationships within the automotive sector, providing advice, review audit reports, maintaining the client database and providing customer service.
The role will require a wide variety of skills and experience including technical, administration and excellent customer service skills to support and develop the client base.

  • Deliver effective account management of a defined client base within the automotive sector to ensure their needs and expectations are being met
  • Keep up to date with sector regulatory requirements, changes to standards and best practice within the industry sector and preparing briefing notes as appropriate
  • Ensure compliance with the relevant accreditation criteria and take part in internal and external regulatory audits of the sector
  • Promote the use and benefits of management systems within the automotive sector through responding to enquires and identifying opportunities for sales, including responses to invitations to tender
  • Ensure appropriate technical review of client audit reports and contract reviews issuing client certificates and maintaining databases
  • Attend client, consultant, industry or agent meetings as required
  • Assisting in the generation of management information reports.


In order to be successful in this role, you will be required to have the following skills and experience;:

  • Possess excellent client relationship experience
  • Interest in attaining Management Systems qualifications (eg: ISO 9001, TS 16949, ISO 14001, OHSAS 18001 etc)
  • Communication and interpersonal skills to allow effective communication verbally and in writing at all levels within an organisation.
  • The ability to make decisions, prioritise workload, apply initiative and work under pressure, whilst having a proactive approach.
  • Competence to manage own workload to fit in with client/agent time-frames and deadlines, whilst working within a team environment .
  • The ability to understand information of a technical engineering nature.
  • The ability to research and analyse information, demonstrating attention to detail.


You will work in a professional yet lively and sociable environment where you will be given developmental opportunities and career progression
This is a fantastic opportunity to become part of this large global organisation who offer career progression and attractive opportunities! If this sounds like you then please apply now!
For more information please contact Stephanie Taggart at Collective Recruit Ltd.
Our client has appointed Collective Recruit as their resource partner & we are managing this role on their behalf. To apply for this position please click on the "apply now" button below. Your details as submitted by you, will only be forwarded in relation to this vacancy; by submitting your CV to us you are giving us express consent to provide our client with your full details if we believe your skills and experience meets with our client's criteria and/or need.,

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