Claims Unit Technical manager - acs recruitment

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Description

Claims Unit Technical manager Salary £24,500 - £32,500 Liverpool Key duties include, but are not limited to: * To act as a point of referral to the team of motor claims handlers on all technical matters. * Ensure the team of claims handlers continually adhere to client specific protocols and best practice. * To work closely with other Claims Unit Service Managers, Team Leaders, Technical Managers and other representatives within the firm to deliver consistently high levels of technical claims handling. * To drive the quality of the claims handling team to ensure high standards are maintained in external and internal audits. * To contribute to the integration of technical support from the wider practice group. * To complete quarterly internal audits on the team of claims handlers and assess the competency and training requirements to ensure this is aligned with business objectives, strategy and priorities. * Maintain quarterly internal audit records and ensure appropriate feedback is delivered and recorded to the claims handling team, the Team Leaders and the Operations and Development Manager. * Contribute to the maintenance of a Skills Gap Analysis, Training Plan and/or other records. * Support and promote the firms values and policies in a professional manner. * Provide fair and reflective technical quality feedback to the Claims Unit Service Manager to support appraisals. * Contribute to the review of Best Practice documentation which relates to technical competence. * Organise external audits and arrange for files to be reviewed in readiness for any audit. * Promote innovation within the claims handling teams. * Assist in the recruitment of claims handlers within Motor Claims Solutions. * Lead or participate in technical training presentations. * Monitor and report on technical feedback from litigated referral cases. * Assist in projects which enhance technical capability delivered within agreed timescales. * To ensure the claims handling team are kept up to date with internal and external developments. * Build and maintain relationships with internal stakeholders and key client contacts. * Ensure compliance with statutory and regulatory requirements. * Where appropriate, attend client review meetings. * Where appropriate, manage a portfolio of claims, setting an example for technical quality. All Applicants will be reviewed within the next working day and successful applicants will be acknowledged within 2 working days. ACS Recruitment Consultants Ltd was established in 1983. We are the market leader within Legal Recruitment and we specialise in the placement of Qualified Solicitors, Legal Executives, Paralegals, Legal Secretaries and Support Staff at all levels. Please apply to