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4 months ago
Resolve Recruitment Services
Salary: Up to £25000 per annum + Excellent benefits
Location: Berkshire
Job type: Permanent
Contact: Jessica Yates
Category: Insurance Office Jobs

Claims Handler, Reading, RG1

Resolve Recruitment are working with one of the UKs Motor Insurance groups. Due to exceptional growth within our clients Reading offices, they now seek an experienced Claims Handler to join their established team to process and assess all claims received from their policy holders.

The role;

  • To assess claims by telephone and make informed decisions in line with the policy terms and conditions
  • To answer all inbound telephone calls
  • To ensure costs savings are obtained on all repairs and accurately recorded.
  • To ensure customers are kept updated at all times
  • To manage their own caseloads and call backs
  • To have a working knowledge of all policy wordings and products
  • To demonstrate Customer Service skills throughout
  • Ensuring all KPI targets applicable to the role are met
  • Working hours: 37.5 per week: 3 days a week between 8.30-17.00 and 2 days per week between 8.30-18.00 (rotating monthly shifts). Also there is a requirement to work minimum of one Saturday in four between 09.00-12.30 which will be paid as overtime.

The person;

  • Experience in assessing insurance claims
  • GCSE's passes A-C or equivalent, including Maths and English
  • Certified qualifications in motor engineering or similar background (Desirable - Qualified/Experience motor mechanic)
  • Excellent Negotiation Skills
  • Good in verbal and written communication
  • Excellent analytical skills
  • Works well managing tasks
  • Works well within a busy team, as well as on their own
  • Have the ability to make informed decisions, in line with their delegated authority and have the ability to substantiate a decision to an executive, if ever required
  • Interest in automotive marketplace and insurance products
  • Open to change in role responsibilities

The rewards;

  • A highly competitive basic salary of £25,000
  • Opportunity to earn additional pay in overtime
  • Other excellent benefits & perks

For more information on this exciting and rewarding Claims Handler career APPLY BELOW.

Key: Insurance Claims, Claims Handler, Claims Engineer, Claims Assessor, Claims Technician, Motor Insurance, Motor Insurance Claims, Reading, RG1

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