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about 1 month ago
Talent Finder
Salary: £16,575 - 16,985 per year
Location: Lancashire
Job type: Permanent
Contact: Recruitment Team
Category: Customer Service Jobs

OB TITLE:   Customer Service Agent

Salary:   £16,575 rising to £16,985 after probation (£983.99 Premium if you choose the evening shifts, rising to £1007.24 after probation).

Hours: Full Time

Benefits:  23 day’s holiday pro-rata (rising to 27 days), Company Pension Scheme, Life Assurance and access to Voluntary Benefit Options. 

Location:   Preston PR1 3EL

Contract Type:  Permanent 

Akinika is Capita’s leading rehabilitation specialist. Due to Client growth, we are looking for Customer Service Agents to join our Team, reporting to the Team Manager

We are looking for a caring and empathetic person who wants to make a difference? Do you like to help people? Do you like working in a fast-paced environment, with a priority focus of delivering the correct customer outcome on every call? If the answer is yes, this is the role for you.

As a Customer Service Agent, you will assist those in financial difficulty and represent our prestigious client on each call in a positive and professional manner. You will provide support and empathy to those customers who may be experiencing financial complications, ensuring excellent customer service. With a full 7-week training plan, you will be ready to join your Team where you will receive continual development and engagement.

Key Skills and Experience:

  • Experience working on the telephone in a customer focused environment

  • Great communication and listening skills

  • Empathetic manner

  • From a good conversation be able to negotiate an affordable payment arrangement

  • Comfortable learning new IT systems (full training provided)

  • Able to follow process and policies accurately with good attention to detail

Working Hours: 

We have a number of shifts on offer to suit all lifestyles. Days – Rolling Rota = Monday to Friday between 08:00 & 17:30 - Working 1 x Sat in 3 between 08:00 to 14:00 Evenings - Rolling Rota = Monday to Friday between 10:00 & 21:00 - working 1 x Sat in 3 between 08:00 to 14:00

Other Benefits:

Child Care Vouchers, Share Ownership Plan, additional Private Healthcare Insurance, Holiday Buy/Sell and many more designed to suit your own personal lifestyle. We also have a fantastic package of discounts and perks at the biggest retailers including 50% of cinema tickets and discounted rail tickets! 


In order to apply please send a C.V and covering letter by clicking on the apply button below.

Keywords:  Customer Service Agent, Customer Services, Customer Services Assistant


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