Salary: £18,000 - £21,500 + 15% Shift Allowance Depending on Experience
Hours: Monday – Friday 3pm – 11pm
Location: Leeds, LS2 8AE
Benefits: 23 days holiday, plus Bank Holidays (rising to 27 days with service), company matched Pension Scheme, Private Health Care, Company Life Assurance and access to a variety of voluntary benefit options. These include a Share Save Scheme, Additional Life Assurance, Holiday Buy and many more designed to suit your own personal lifestyle, such as Retail, Health & Wellbeing and Leisure Discounts.
An exciting opportunity for a Case Handler has become available with Capita Remediation Services, just one of the UK’s leading customer remediation businesses with a reputation for outstanding service delivery to its clients.
The Ideal Candidate:
Must have great attention to detail and forensic investigatory skills
Must have the passion about getting the right outcome with high quality and accuracy standards
Must have the resilience and adaptability and can thrive under pressure in a target driven environment
Must enjoy being recognised for the great work you are delivering
Must have great, general IT skills and the ability to navigate around several packages and to learn new systems
As a Case Handler, you will manage your own case load, ensuring a thorough investigation into every case to help you achieve fair outcomes for customers. We will be there to train and motivate you to keep developing, and you can be sure your achievements will be recognised and rewarded.
If you are successful you will join one of the UK’s largest Customer Management organisations. Capita has a firm strategy for growth, and with growth comes opportunity. We are passionate about harnessing talent and investing in our people. Whether you want to kick start or restart your career, Capita is the right place to do just that.
At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential – whatever that means to you.
If you feel you are the ideal candidate APPLY today!
Keywords: Case Handler, Case Handling, Complaints Handler, Account Management, Customer Service, Customer Support.