Call Taker (Administrator, Customer Service, Call Centre) MEAR62675
£18,500 per annum
Here at Mears Group our vision is to make a positive difference to the communities we serve.
We do this by improving homes, improving communities and improving lives and our approach is based on the development of outstanding partnerships with employees, clients, tenants, customers, their families and the wider community.
An excellent opportunity has now arisen for a Call Taker to join us at our office based in Hersden, Canterbury, from which we deliver a responsive repairs service for social housing tenants in East Kent. This is to cover Maternity Leave for a period of 12 months.
Within the role, you will be the first point of contact for tenants, clients and subcontractors; taking calls and monitoring the communal email inbox. You will be responsible for arranging appointments, raising orders, directing and transferring calls and emails to the appropriate person or people.
Reporting to the Senior Administrator, you will work within the administration team to control the provision of administration to the office, ensuring that all administrative procedures are being undertaken in total compliance with Company operating instructions and in a timely and accurate manner.
Educated to GCSE (or equivalent) level in English and Maths, you will have experience of working with computerized systems, including data entry and calculations, within the building maintenance arena.
With knowledge of filing and retrieval operations of numerical filing systems, the successful candidate will be able to diagnose and collate information and will be experienced in working to tight deadlines within a busy office environment. Furthermore, we are looking for an individual who is a team player, has excellent communication skills and has a professional approach to our customers and the ability to succeed.
Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...
• Training and development
• Mears Advantage - Allowing you to save money on everything from weekly groceries, to your annual family holiday
• Mears Assist - A confidential hotline open to all colleagues, providing support on a wide range of personal and work-related issues.
• Long service and additional holiday leave - Colleagues who stay for a period of time at Mears are rewarded for their service.
• Seeing first-hand the impact you have on the lives of the people you support
Mears Group PLC and its subsidiaries are Equal Opportunities Employers
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.