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6 months ago
Blue Octopus
Salary: £20,500 per annum (pro rata)
Location: Peterborough
Job type: Contract
Contact: Blue Octopus Team
Category: Admin Jobs, Call Centre Jobs, Customer Service Jobs

Call Handler / Planner (Customer Service, Admin, Social Housing) MEAR53705


£20,500 per annum (pro rata)

6 months FTC


Our client’s vision is to make a positive difference to the communities they serve.


They do this by improving homes, improving communities and improving lives and their approach is based on the development of outstanding partnerships with employees, clients, tenants, customers, their families and the wider community.


With staff of all ages and walks of life, a job with our client has a rewarding impact on the lives of others and your own life. With offices across the UK, a job with them could be just around the corner.


They currently have an opportunity for a Call Handler/Planner to join their team based in Peterborough, on a 6-month fixed term contract.


Within the role, you will take incoming calls from tenants, arranging appointments and raising orders as necessary. Candidates for this position will guarantee are recorded on the system and that orders are scheduled in an efficient manner. You will also manage potential complaints and challenging customer service queries, ensuring all queries are responded to in a timely and professional manner. The successful Call Handler/Planner will contribute to the efficient and effective operation of the branch whilst working well within our team/ all branch staff ensuring all targets are achieved.


Educated to GCSE (or equivalent) level in English and Maths, you will be a proficient user of IT with experience of data entry and calculations. Ideally candidates for this position will have previous experience of Social Housing coupled with knowledge of the filing and retrieval operations of numerical filing systems. With previous experience of working to tight deadlines within a busy office environment you will be an experienced user of MS Word and Excel. The successful candidate will be an excellent communicator and preferably hold knowledge of maintenance in the public sector. A great team worker, you will be to use your own initiative to work independently. Moreover, they are looking for a committed individual who is able to thrive in their dynamic team.


Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...


  • Training and development
  • Advantage - Allowing you to save money on everything from weekly groceries, to your annual family holiday
  • Assist - A confidential hotline open to all colleagues, providing support on a wide range of personal and work-related issues.
  • Long service and additional holiday leave - Colleagues who stay for a period of time at the company are rewarded for their service.
  • Share Save as you Earn scheme - Buy shares within the business for three years, at a reduced price. Share in the success!
  • Seeing first-hand the impact you have on the lives of the people you support


Our client and its subsidiaries are Equal Opportunities Employers


This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

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