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about 1 month ago
Additional Resources Ltd
Salary: £9 Per Hour
Location: Swindon
Job type: Permanent
Contact: Sarah-Jayne
Category: Customer Service Jobs
Call centre Advisor - Night Shift -Swindon
£8.60 per hour
40 hours

The Role

We are looking for a Call Centre Advisor to join our client based in Swindon. You will provide a high level of customer service by answering incoming calls, processing bookings, dealing with enquiries and processing feedback.

Role Responsibilities / Duties to include:

• Responding promptly and courteously to telephone enquiries from all customers
• Capturing accurate information in a timely manner
• Delivering an excellent service whilst meeting and exceeding company targets to drive customer satisfaction
• Processing all bookings and accurately using CRM system.
• Processing of cash, card and account bookings
• Excellent communication with customers and internal colleagues, assisting with basic queries
• Identifying and reporting complaints, escalating to the appropriate senior team member
• Acting in a professional manner at all times
• Ensuring information is safeguarded at all times in line with GDPR Regulations
• Maintain a consistent and professional attitude at all times.
• Ensuring completion of training and adhering to company policies and procedures
• Be willing to support other business areas as needed

Previous Skills/ Experience:

Essential
• Experience delivering excellent customer service and able to deal with challenging customer service scenarios
• Excellent listening, problem-solving, accuracy and attention to detail
• Good geographical knowledge of the surrounding areas
• Ability to work in a fast-paced environment

Desirable
• Previous Customer Service, Call handler, telephony experience
• Flexibility to work outside of standard working hours

A competitive salary and great benefits will be offered.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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