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14 days ago
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Business Support Manager


Alexander Mae Recruitment
Salary: 30000
Location: Bath
Job type: Permanent
Contact: Sam Notley
Category: Office Manager Jobs
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The Company:

Our client is the UK’s leading provider of support services to the legal sector with more than 900 people based in 50 client sites. They provide quality of support delivered to partners and fee-earners.

The Job:

Our client is seeking an experienced people Manager to support and manage a team of 13 staff.  This role will be based in Bath with regular travel to London.  It’s essential you love client liaison, people management and confident with producing reports and analysing data.

  • Delivering exceptional service to Lawyers and Secretaries, working to agreed SLAs and KPIs
  • Health and Safety across all sites
  • Recruitment, coaching, training and development of the team
  • Production of comprehensive reports, analysing of data for presentation to the client
  • Day to day HR activities, including performance management
  • Maintaining the highest levels of customer service
  • Identifying where the administrative support service could be improved
  • Profit and loss
  • Business development

The Person:

For this role our client is looking for an experienced manager who has superb client care experience and skills and also someone who is confirm writing and producing reports and data.  This role is based in Bath and will be managing teams based in both Bath & London, so regular travel is important.  This is managing 13 staff across 2 (possibly 3 locations)

In addition to the above, the perfect candidate will have:

  • Previous experience working within a professional services environment
  • Demonstrable commitment to exceeding expectations and goals
  • Exemplary customer service skills
  • Tenacity, drive, and a sense of humour
  • Excellent personal presentation and communication skills
  • A passion for doing an amazing job that will leave a lasting impression
  • Teamwork, integrity, passion and success

The Location:

 Bath with regular travel to London

 The Hours:

 Standard working hours will be 9.00am – 5.30pm but with flexibility for travel and client requirements.

 The Salary:

 c£30,000

The Company:

Our client is the UK’s leading provider of support services to the legal sector with more than 900 people based in 50 client sites. They provide quality of support delivered to partners and fee-earners.

The Job:

Our client is seeking an experienced people Manager to support and manage a team of 13 staff.  This role will be based in Bath with regular travel to London.  It’s essential you love client liaison, people management and confident with producing reports and analysing data.

  • Delivering exceptional service to Lawyers and Secretaries, working to agreed SLAs and KPIs
  • Health and Safety across all sites
  • Recruitment, coaching, training and development of the team
  • Production of comprehensive reports, analysing of data for presentation to the client
  • Day to day HR activities, including performance management
  • Maintaining the highest levels of customer service
  • Identifying where the administrative support service could be improved
  • Profit and loss
  • Business development

The Person:

For this role our client is looking for an experienced manager who has superb client care experience and skills and also someone who is confirm writing and producing reports and data.  This role is based in Bath and will be managing teams based in both Bath & London, so regular travel is important.  This is managing 13 staff across 2 (possibly 3 locations)

In addition to the above, the perfect candidate will have:

  • Previous experience working within a professional services environment
  • Demonstrable commitment to exceeding expectations and goals
  • Exemplary customer service skills
  • Tenacity, drive, and a sense of humour
  • Excellent personal presentation and communication skills
  • A passion for doing an amazing job that will leave a lasting impression
  • Teamwork, integrity, passion and success

The Location:

 Bath with regular travel to London

 The Hours:

 Standard working hours will be 9.00am – 5.30pm but with flexibility for travel and client requirements.

 The Salary:

 c£30,000


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