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6 months ago
Exordium Recruitment
Salary: £18,000
Location: Bristol
Job type: Permanent
Contact: Katie Dawes
Category: Customer Service Jobs

Brand Advisor – Central Bristol – Permanent - £18,000 per annum

 

Our client is seeking and experienced customer service advisor to join their fun and energetic team, working with a wonderful pioneering brand with exciting prospects.

 

This role would suit a candidate with excellent communication skills who is looking for development, to work in a creative and dynamic office.  The role is responsible for providing outstanding support to their customers, over the phone and via email, assisting with queries and becoming a brand ambassador.

 

Albeit a small team, the company is a leader in their field, selling internationally to a nice market

 

Responsibilities of the role:

 

·        Become a brand and product expert.

·        Provide seamless customer service to all customers, including staff orders.

·        Respond promptly to customer queries, investigate and resolve any issues and place manual orders when necessary.

·        Liaise with internal and external parties to ensure smooth delivery of customer orders/returns.

·        Prepare and post out spare parts, trade marketing samples and other ad hoc post.

·        Monitor and report on customer service activity, present monthly results and actions to the wider team.

·        Co-ordinate with marketing and digital teams to understand current and future promotions, ensure relevant departments are kept informed.

·        Co-ordinate with operations team to monitor stock levels and understand the impact this will have on consumers.

·        Use the internal & web systems to keep information updated.

·        Monitor customer service processes and improve where necessary.

·        Assist other members of the team, such as marketing, digital and sales, when necessary.

 

What you will need:

 

·        Previous customer service experience within a similar role/office environment

·        Excellent organisational and administrative skills.

·        High quality written and verbal communication skills.

·        Have an understanding of computer systems / web sites and how to use them.

·        Adaptability to changing customer needs and different enquiry types.

·        A fun, friendly customer approach to mirror the brand.

·        Team player.

·        Acquire confident product knowledge quickly.

·        Ability to prioritise effectively.

·        Methodical and organised.

·        Excellent multitasking ability

 

Hours: 9.00am – 5.30pm (in the summer, the client offer summer hours!)

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